Get rid of support blackholes. Just mark, track, assign and move on.
Build a community of passionate customers. On your turf!
Collaborate on tough issues without stepping on toes .
Bring in your business rules, automate workflows and manage escalations. Customize Freshdesk so deep you can hear your customer satisfaction echo!
Give your customers the quality support they expect from you. Every time. And still relax with the kids this Christmas - we got your holidays covered too!
Support and report aren’t the best buddies. That’s why it’s important you customize, generate and pull up any report you need, any time you want. And derive some actionable insights out of it too...
Knock out “agent blues” by turning every support ticket into a chance to score points. Keep motivation high and enthusiasm higher with Freshdesk Arcade.
Measure and get your team to compete on what really matters to your customers - getting a response that is fast, accurate, and makes them deliriously happy.
Got some kbase entries to write? Need a bump on your satisfaction ratings? Or a bit more participation in your forums? Set your team out on quests and celebrate the winners!
Your support is your brand. Bring in your logo, colors and theme in seconds. Or if you’re up for it, get down with your own CSS, JS and layouts too!
Learn how deep the rabbit hole goes
Check out the FreshThemes Gallery