Support Customers Everywhere They Go.

 

Mail

Ensure every single email gets from ticketing to resolution. With a stopover at Satisfaction City

Turn emails into experiences

Your Website

Turn every visitor into a loyal customer by showing them that you care

Start engaging visitors

Brand Communities

Let customers share, discuss, engage and build your brand. On your turf!

Build your brand community

Social Channels

Get proactive and support customers before they even come to you

Take your support social

Phone

Wow your customers the moment they hit your support hotlines

Deliver great phone support

All you need to delight customers. Everytime.

Powerful Ticketing

Get rid of support blackholes. Just mark, track, assign and move on.

Seamless self-service

Build a community of passionate customers. On your turf!

Your team Inbox

Collaborate on tough issues without stepping on toes .

Freshdesk - best in class ticketing Offer seamless self-service experience with Freshdesk Freshdesk - the team-wide inbox

Your Support. Your Universe. Your Rules.

Customize customer support workflows with Freshdesk

Bend it to your workflows

Bring in your business rules, automate workflows and manage escalations. Customize Freshdesk so deep you can hear your customer satisfaction echo!

See how you can make your support work for you

Promise, prove and deliver service levels

Give your customers the quality support they expect from you. Every time. And still relax with the kids this Christmas - we got your holidays covered too!

Set and meet expectations with Service Levels

Promise and deliver customer service levels with Freshdesk
Customer support insights and reports

Get insights you need, with reports you want

Support and report aren’t the best buddies. That’s why it’s important you customize, generate and pull up any report you need, any time you want. And derive some actionable insights out of it too...

Start driving insights into your support



Get the “Boring” out of Customer Support

Make supporting fun

Knock out “agent blues” by turning every support ticket into a chance to score points. Keep motivation high and enthusiasm higher with Freshdesk Arcade.

Measure what matters

Measure and get your team to compete on what really matters to your customers - getting a response that is fast, accurate, and makes them deliriously happy.

Keep the team in-sync

Got some kbase entries to write? Need a bump on your satisfaction ratings? Or a bit more participation in your forums? Set your team out on quests and celebrate the winners!

 

Suit up your Support with FreshThemes

Let your support scream “you” all over

Your support is your brand. Bring in your logo, colors and theme in seconds. Or if you’re up for it, get down with your own CSS, JS and layouts too!
Learn how deep the rabbit hole goes

Your Personalisation is Ready!

But why dig through CSS and JavaScript when you have a gallery of FreshThemes ready for you to choose, customize, reuse and start supporting!
Check out the FreshThemes Gallery

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