Freshdesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service. Our goal is simple: make it easy for brands to talk to their customers and make it easy for users to get in touch with businesses.
The idea for our flagship product came from a comment on a Hacker News post in 2010. The founders saw a need for a better customer support solution that could scale with companies as they grow. So they started building one. Six months later, Freshdesk won the Microsoft BizSpark Startup Challenge and one hundred days after that we celebrated our 100th customer.
In three years, we have grown exponentially. Today we have 200 passionate employees globally and Freshdesk helps over 20,000 businesses and organizations around the world offer better, more personal support to their customers. And of course, we use Freshdesk ourselves to keep our customers happy.