Automate your help desk process

Freshdesk automates your support process

Freshdesk brings in capabilities like the Dispatch’r, Smart Suggest and Scenario Automations that let you enjoy an automated support ticketing process.

Automate Ticket Categorization, Prioritization and Dispatch

The Dispatch’r is your smart helpdesk co-ordinator, built into Freshdesk. With the Dispatch’r, every incoming ticket gets automatically categorized and prioritized and even assigned to the right agent or support group within your team automatically. That means you can choose to have specific tickets automatically routed to the right agents or support groups within your team before your agents even log in!

Get the best solutions to a ticket, every time

With Freshdesk, you get a truly automated help desk solution. When faced with a toughie on a ticket, it makes sense for you to search through your knowledge base and identify solutions to similar issues. But in the world of “Google Suggest”, why stop with just search? Freshdesk goes even further and automates this for you with “smart suggestions” of possible solutions right next to the ticket. Even better, you can just click on the appropriate suggestion and have the corresponding knowledge base URL added in your response automatically.

Automate Repetitive Help Desk Tasks and Scenarios

Every help desk has a bunch of recurring scenarios and “standard” set of tasks that bog down your agent’s productivity. Why not get them automated with the click of a button?

Scenario automations in Freshdesk let you do just that. Now you can mark a ticket in your ecommerce store to “order fulfillment”, forward it to your ecommerce admin, and assign it to the order processing team, all in just one click!