Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
Customers say Freshdesk is the best help desk software. Learn why...
Freshdesk requires no installation or training. With an intuitive interface that speaks your language, your agents already “know” Freshdesk. And you get a powerful help desk up and running in minutes, without ever getting bogged down in technical jargon.
See all the refreshing features in Freshdesk
"Freshdesk has a stunning look and feel and requires no training to get agents up and running. It is an absolute pleasure to use and has been designed with the customer in mind."
With Freshdesk you get the best value help desk solution at every stage of your growth. You can even rope in experts from outside your core support team or add occasional agents to temporarily scale up your team, one day at a time!
See how you can scale your support on-the-fly with the Day Pass
A few little things- like giving your agents the ability to copy someone on a ticket, or intelligently looking through your knowledge base and suggesting possible solutions when you open a ticket, can go a long way in making your support team more efficient (and fun). Freshdesk goes beyond just features and obsessively focuses on these little things that bring a smile to you and your customers.
Check out some of the little things in Freshdesk that make a big difference
Freshdesk offers enhanced support for all customers via phone, email, our communities and social channels. The Sprout plan comes with three agents FREE of charge. The way we think about it, if you ever have a problem or question about Freshdesk, we are here to help. We will never charge you for that!
Explore our active communities and get into the action
"We were testing a lot of HelpDesk systems, but FreshDesk was clearly the best. We now offer multi-brand support to our customers in Slovakia, the Czech Republic, Poland and Russia!"
Love has no strings attached. We want you to use Freshdesk because you love it- not because you are stuck with it. If at any point you think we messed up real bad, or if you just want to pack your bags on a road trip, you can export all your data. We will even help you in every way we can if you run into any roadblock.