The Freshdesk Experience
Freshdesk is the first customer support software that ReportGrid has ever used. With Freshdesk, ReportGrid has been able to reduce response times and expand beyond the traditional channels of support. Their favorite feature is multi-channel support. Having email, Twitter and Facebook all en route to the same inbox provides a unified view of all customer problems no matter where they are.
“Previously we would miss questions on Twitter, Facebook and sometimes email because we had no way to track them.” says John “Now Freshdesk ensures that we respond to all requests for support which leads to new customers and happier existing customers.”
ReportGrid stands at the forefront of the movement to mine hidden insights in data and monetize them. It says a lot that ReportGrid, an innovative company themselves with the need for an equally innovative way to serve their customers, chose Freshdesk.