Sometimes running a business and keeping up with the competition can be quite a fight. It’s like you are the Spartan king in the “300” movie, going to the war council (aka your customers). And if you remember from the movie, the council is a pretty important place where ideas get thrown in, options discussed and generally the whole roadmap of what you should be doing next gets debated. So that begs the question- where is your council?
With Freshdesk, you can let your customers ask questions, post tips and even answer other customer’s questions, in your community forums. In fact, you can let your customers in on what’s happening and get their feedback right away.
Got some heavy questions and discussions in the forums? Would you rather get them into your support process, assign them to an agent and have them resolved? In Freshdesk, you can convert any forum post into a support ticket right away.
Your customers have ideas. They are ready to talk about them. But are you ready to listen? With Freshdesk your customers can talk to each other, suggest ideas to improve your product, and vote on existing suggestions. That way, you know exactly what your customers need. There- you’ve just saved a million dollars in market research!
Repeat customers rock! Tap customer love and crowd-source your genius with Freshdesk
Maintaining an up-to-date knowledge base
You can even engage and support customers through social media like Facebook and Twitter.