Round 1: Dodo-proof Simplicity
$2000 Setup vs Refreshingly Intuitive Experience
With Zendesk, you need to tinker your process around the solution, instead of making the software work for you. And that is only fair - after all, anything that costs $1,999 just to setup can’t be “plug and play easy”.
Freshdesk, on the other hand, is built to be refreshingly easy to use. Both new customers and those migrating from competitors have been able to get set and go, with almost zero learning. In fact, most customers tell us they knew the product inside out even on the first login, because things are exactly where they should be!