Finally, you can put a number on Cupid!

With SLAs, response times and a dozen other metrics to worry about,it is easy to lose sight of the one number your support team really cares about- Customer Satisfaction. Satisfaction Surveys in Freshdesk makes it super easy for customers to tell you when they are falling in love with your support, and when they don't like it as much.

Choose when you want to pop the question

You can choose if you want to gauge the satisfaction level with every reply you send or wait until the ticket is resolved, before getting their feedback. You can even let your agents decide which replies they want to pop the question in.

Fine-tune for instant gratification

Answering your survey couldn't be simpler for your customers. All they need to do is click on how they think your service was- Great, OK or Bad, right from their email. And they can even add their own specific feedback while they're at it.

Report on love and flames

Instead of assessing your agents and team performance based on murky metrics that make little sense to your customers, you can pull out reports based on what percentage of your customers love your support, and which agents are winning the most smiles everyday.

Customer Satisfaction is just a click away thanks to Freshdesk help desk software. Using the Satisfaction survey, get valuable feedback from customers. Sign up for a FREE 30-day trial today! Customer Satisfaction Survey
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