Finally, you can put a number on Cupid!
With SLAs, response times and a dozen other metrics to worry about,it is easy to lose sight of the one number your support team really cares about- Customer Satisfaction. Satisfaction Surveys in Freshdesk makes it super easy for customers to tell you when they are falling in love with your support, and when they don't like it as much.
Choose when you want to pop the question
You can choose if you want to gauge the satisfaction level with every reply you send or wait until the ticket is resolved, before getting their feedback. You can even let your agents decide which replies they want to pop the question in.