FreshDesk is an enterprise level ticketing system at a fraction of the price of other systems currently on the market. Their innovative approach and rapid development means that new features seem to be appearing every day and the best thing of all is that they actually listen and respond to featured requests.
We were testing a lot of Helpdesk systems, but Freshdesk was clearly the best. We now offer multi-brand support to our customers in Slovakia, the Czech Republic, Poland and Russia!
Freshdesk is our primary digital way of talking with our customers. We always know where a question is and we now can act when a customer isn't responded to in time. We recommend it because of the great software and their will to make it fit their customer's needs. They're open-minded and are really listening to their customers.
For lack of a better description, Freshdesk is a breath of fresh air in the world of online helpdesk systems. As one of its first customers, we were very satisfied with Freshdesk, and with the responsiveness of the team behind it. So much so that we've brought our friends at Volonet on board, who now use it every day for all of their customer service needs.