Everything you need to provide seamless customer service
Omnichannel support
Freshdesk helps you stay on top of customer conversations coming in via email, phone, and social media from a single platform.
Effortless remote support
Freshdesk allows your team to hold conversations from wherever you are - all you need is an internet connection and a laptop or cellphone.
Intelligent automations
Cut down on repetitive tasks by automating the process of ticket assignment, and free up your time to solve complex customer issues.
Intuitive reporting
Track team performance, customer satisfaction and identify bottlenecks using Freshdesk's customizable in-built reports.
Seamless self-service
Deflect commonly asked questions by building a knowledge base with FAQs and help-guides that your customers can use to find answers on their own.
650+ integrations
Integrate everything your support team needs into your helpdesk - from payment management to ERO, and much more.
Security you can trust
Here's why businesses prefer Freshdesk
Easy to set up
Freshdesk’s intuitive onboarding process allows your team to continue supporting your customers without requiring excessive hand-holding.
Simple and intuitive UI
With an intuitive UI that has been designed to boost agent productivity, Freshdesk makes it easy for your team to provide support with no distractions.
Transparent pricing
Freshdesk’s free plan does not come with any hidden charges or under-the-belt add-ons. You can just sign up, get your team on board, and start supporting your customers.
Trusted by over 60,000+ customers worldwide
“Freshdesk was clean and simple to use, responsive and capable of matching our growth curve. We ran parallel for a month, asked for feedback, and the team voted unanimously for Freshdesk. It was an easy transition.”
Robert Everett
Director of IT
Brandt
“We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.”
Charles Cooper
Director, Technology Support Services
Lesley University
“Freshdesk has helped us become much more efficient. It has provided consistency in messaging too. It’s not a lot of random voices. It’s a single voice and someone they recognize.”
Paul Schwartz
Business Applications Coordinator
Kern High School District
“The desktop application developed internally was a nightmare to manage. There is no question that implementing Freshdesk has been and continues to be a huge success for us.”
Tyler Nace
Engineering and Design Services Manager
Kiewit
Explore Our All-In-One Omnichannel Support Software
Unlock exceptional customer service, combining conversational AI and ticketing.
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