When your agents are resolving complaints, sifting through piles of support tickets and answering customer queries all day, it’s easy for your help desk to run out of steam. So how do you keep your customer support team motivated round the clock?
With Freshdesk, you can turn your customer support into a game that your help desk agents love playing. And tie it directly to things you worry the most about - like making every customer fall in love with you!
With your gamified help desk, every support ticket now is a chance for your team to score points. Shower your agents with points for every ticket resolution, for the things that are most important to your customers and business. Make it an even more fun game with Bonus Points when agents make your customer’s support experience exceptional.
It takes a seasoned support rep to resolve a query without frustrating the customer. It takes a Sharp Shooter to resolve it in the first try!
When your agents lose sleep and even take a break from their vacation to resolve a ticket within the first hour, it’s only fair that you cheer them on.
At the end of the day, the only metric that really matters is a big smile from your customers. Reward your agents every time they turn a support issue into customer love.
Turning your customer support into a game is fun. Making the game addictive is just insanely productive as well. Showcase points on your team’s leaderboard and bring in a little bit of healthy competition. And watch your support agents level up from Novices all the way to Pro Support Reps as they earn more points.
Wouldn’t it be really cool if you could showcase the best support reps of the month for your entire team to see? Your top scoring agents for each Bonus get special trophies for being the Sharp Shooter, Speed Racer and the Happiness Champ. And the agent with the most points overall gets to be the “Most Valuable Player” of the month.
Sometimes your support team needs to step on the gas in specific areas. Probably the big ticket backlog piled up over the vacation needs your attention, or the user community needs a bit more participation from your support reps. You can now create and set your agents on custom quests and get your specific business needs fixed. Turn your customer cries for support into opportunities for love. And let your agents have fun doing it. Find out how you can boost productivity by gamifying your help desk. Try Freshdesk for free and start winning customer love today.