What to look for in your Startup Helpdesk
As a startup, you need your helpdesk to be nimble. You can’t afford to keep your initial customer waiting for a response. So you need to be real sure that the helpdesk solution you move to isn’t going to slow you down.
Is your support where your customers are?
Word-of-mouth and social media are your best marketing tools, especially in the initial days. It is great if your customers ask you questions and talk about you for all the world to see in social media. And if you can get your helpdesk to support them right there, your product now wins the love of not just that one customer but pretty much everyone on their Facebook and Twitter timeline.
Getting more early adopter love
The romance you enjoy with your first set of customers is something incomparable. Your early adopters fill you with ideas that steer the direction in which your startup should be heading. So it’s really important that your helpdesk lets them engage with you and each other, ask questions and build the foundation for your brand.
Keeping all your knowledge in one place
Some of the biggest companies in the world struggle to keep their knowledge base accessible and updated. But when your support agent, or even a customer, is faced with a problem, she needs to have that one place where she can find the definitive solutions and work arounds. That means as a startup, you are going to need an even more powerful knowledge base covering “How To”s, FAQs, solutions and more.
Freshdesk: The best Startup Helpdesk Solution
Freshdesk was built as an enterprise-grade customer support solution that scales as your business grows. Since it is priced per agent, you can get started for your current support capacity and add more agents as your business grows.
The Startup Support Advantage with Freshdesk
With Freshdesk, you get a complete helpdesk solution that offers everything you need to start supporting your customers, like:
Genius-ish Knowledge base