Tired of firefighting support issues everyday?
Freshdesk keeps you from running behind issues blindly and gets your customer support issues under control.
Customer emails have this uncanny ability to fall into cracks, get lost in the woods, and push your customer service into a chaotic downward spiral. Freshdesk lets you collaborate with your team, drive insights and stay on top of your inbox, all day long.
Managing your customer support with Freshdesk is so easy, you already know it. Whether it is categorizing tickets or shooting it to the right support rep, all it takes is just a click. So you can pick up, assign and resolve tickets all day and still stay pepped!
Of course, your customer support is different. Deep customization capabilities in Freshdesk let you give each customer a support experience tailored just for them, in just seconds, with ticket fields and workflows that make sense to you.
Making sure every one of your support queries is categorized right, prioritized and assigned to the right person in your team can be a pain. Freshdesk lets you automate everything that should be automated - right from dispatching tickets, to closure.
Your customers are talking to the world about you already, on social media.
Freshdesk lets you get proactive and wow them, before they even come to you.
With customers talking to you on phone and email, and sharing their thoughts about you with the world on social media, your support needs to double up and be proactive everywhere . Freshdesk lets you support them through phone, email, your website, and even Twitter and Facebook all from one place.
Learning the intricacies of your business can be hard, especially when your support team is just starting out. Freshdesk automatically suggests the best answers to a ticket from your knowledge base, so your agents can start zapping tickets right from day zero!
Your customers are your brand. Freshdesk lets you offer them the platform to ask questions, help each other with answers, tips and use cases, share ideas and engage with you directly. That way, you get to build a brand community of enthusiastic users, right on your own turf!
It doesn't make sense to step out with your running shoes if you can't time your run. Tracking time you spend on a ticket lets you identify support bottlenecks as they come up. Plus with time-spent reports and billable vs non-billable time sheets , invoicing clients is super easy.
Your real growth stops when your customer experience starts looking like it was recycled off a machine.
Freshdesk lets you keep up the great personal customer service level even as you scale.
When you've empowered customers to raise tickets and check statuses themselves on your self-service portal, you end up doing way more than just reducing your support load. You let them help themselves to your knowledge, engage with the community, and fall in love with you all over again.
Offering exceptional support across a product is tough enough. Sustaining that “wow” across multiple products can easily become a nightmare. Freshdesk lets you support multiple mailboxes, and even give your customers a unique support portal for each product that you support, all from one refreshing help desk!
Sometimes you need to support a Russian Czar. Some other times, you need to help an Indian Princess. With Freshdesk, you can scale your support across languages and time zones right from the start. After all, you should know when it is noon in Tokyo to say Konnichiwa!
Sometimes a whole bunch of agents end up shooting responses to the same ticket. Not that they meant it, but the collision looks bad to your customers. With proactive agent-collision detection in Freshdesk, your agents know who else is looking at, typing out or updating the ticket they are working on, in real-time.
You can't fight what you don't know.
Freshdesk lets you identify, streamline and drive intelligence from your support.
It’s easy to get blindsided by everyday issues and resolutions, and forget your bigger support objectives. With Fresh Insights, you get way more than just reports. You get a complete overview of everything support, and deep drill downs that let you get to the root cause.
At the end of the day, there’s only one metric that truly defines your support. The Sangreal of your helpdesk - Customer Satisfaction. With Freshdesk, you can get feedback on your support from customers for each ticket, and even choose the right time to pop them the question.
An exceptional support experience is a promise you owe your customers. With Freshdesk, you can setup SLAs that tie what you promise to what you deliver. You can even create a different SLA policy for tickets based on their source, customers, groups and more.
Of course, you want your support portal to be all about you. Freshdesk lets you rebrand every aspect of your support, and customize it with your logo, themes and styles. You can even drive a unique personality without writing a single line of CSS with ready-to-go FreshThemes.
Supporting customers all day long can be a bit frustrating at times. With integrated game mechanics in Freshdesk, every support ticket turns into a chance to score points, compete and stay aligned with the things that matter the most to your business - speed, accuracy and satisfaction.