Tour the Freshness

No matter where you are in your customer support process, Freshdesk makes it a breeze to delight customers.

Take your Support from Chaos to Control

Tired of firefighting support issues everyday?
Freshdesk keeps you from running behind issues blindly and gets your customer support issues under control.

Managed Team Inbox

Support customers. Not spam!

Customer emails have this uncanny ability to fall into cracks, get lost in the woods, and push your customer service into a chaotic downward spiral. Freshdesk lets you collaborate with your team, drive insights and stay on top of your inbox, all day long.

Kill the email monster with a team-wide support inbox

managed team inbox
Assign and resolve with best-in-class ticket management capabilities
Ticket Management

Assign, resolve and move on

Managing your customer support with Freshdesk is so easy, you already know it. Whether it is categorizing tickets or shooting it to the right support rep, all it takes is just a click. So you can pick up, assign and resolve tickets all day and still stay pepped!

Make customers delirious with joy. 10X faster

Customizable Ticket Fields

Your tickets, your fields, your rules

Of course, your customer support is different. Deep customization capabilities in Freshdesk let you give each customer a support experience tailored just for them, in just seconds, with ticket fields and workflows that make sense to you.

Customize every nut and bolt in your support workflow

Manage customer support ticket status
Powerful Automations

Smart Automations. So you don’t have to!

Making sure every one of your support queries is categorized right, prioritized and assigned to the right person in your team can be a pain. Freshdesk lets you automate everything that should be automated - right from dispatching tickets, to closure.

Get smart, get consistent, get work done. Automagically

Go beyond ticketing. Get Proactive. 

Your customers are talking to the world about you already, on social media.
Freshdesk lets you get proactive and wow them, before they even come to you.

Social Customer Support

Be everywhere customers go

With customers talking to you on phone and email, and sharing their thoughts about you with the world on social media, your support needs to double up and be proactive everywhere . Freshdesk lets you support them through phone, email, your website, and even Twitter and Facebook all from one place.

Wow your customers, wherever they go

Social customer support software
Freshdesk Integrated Knowledge Base
Smart Knowledge Base Suggestions

Get answers when you need them

Learning the intricacies of your business can be hard, especially when your support team is just starting out. Freshdesk automatically suggests the best answers to a ticket from your knowledge base, so your agents can start zapping tickets right from day zero!

Build, share and manage your knowledge base

Integrated Community Forums

Build a community of passionate users

Your customers are your brand. Freshdesk lets you offer them the platform to ask questions, help each other with answers, tips and use cases, share ideas and engage with you directly. That way, you get to build a brand community of enthusiastic users, right on your own turf!

Create your Brand Community

Build brand communities with your own support forums
Track time spent on each customer support ticket with Freshdesk
Built-in Time Tracking

Track time spent on each ticket

It doesn't make sense to step out with your running shoes if you can't time your run. Tracking time you spend on a ticket lets you identify support bottlenecks as they come up. Plus with time-spent reports and billable vs non-billable time sheets , invoicing clients is super easy.

Time your run on every support ticket

Scale Big, Stay Nimble

Your real growth stops when your customer experience starts looking like it was recycled off a machine.
Freshdesk lets you keep up the great personal customer service level even as you scale.

Self Service Portal

Help customers help themselves

When you've empowered customers to raise tickets and check statuses themselves on your self-service portal, you end up doing way more than just reducing your support load. You let them help themselves to your knowledge, engage with the community, and fall in love with you all over again.

Offer a bookmark-worthy self-service experience

Help customers help themselves through your self-service portal
Support multiple products from one helpdesk
Multiple Products Support

Same great support across products

Offering exceptional support across a product is tough enough. Sustaining that “wow” across multiple products can easily become a nightmare. Freshdesk lets you support multiple mailboxes, and even give your customers a unique support portal for each product that you support, all from one refreshing help desk!

Support across multiple products

Global Customer Support

Cross languages, timezones and mountains

Sometimes you need to support a Russian Czar. Some other times, you need to help an Indian Princess. With Freshdesk, you can scale your support across languages and time zones right from the start. After all, you should know when it is noon in Tokyo to say Konnichiwa!

Support across time-zones | Offer a multi-lingual help desk

Multi-lingual global support across languages and timezones
Detect and avoid agents colliding
Agent Collision Detection

Step on the gas, not toes

Sometimes a whole bunch of agents end up shooting responses to the same ticket. Not that they meant it, but the collision looks bad to your customers. With proactive agent-collision detection in Freshdesk, your agents know who else is looking at, typing out or updating the ticket they are working on, in real-time.

Detect and avoid agent collision

Align support with your Business

You can't fight what you don't know.
Freshdesk lets you identify, streamline and drive intelligence from your support.

Advanced Reporting and Insights

With Great Support comes Great Reporting

It’s easy to get blindsided by everyday issues and resolutions, and forget your bigger support objectives. With Fresh Insights, you get way more than just reports. You get a complete overview of everything support, and deep drill downs that let you get to the root cause.

Get Fresh Insights

Drive actionable insights with Customer Service Reports
Measure and grow customer satisfaction through great support
Customer Satisfaction Survey

Measure what matters: Satisfaction

At the end of the day, there’s only one metric that truly defines your support. The Sangreal of your helpdesk - Customer Satisfaction. With Freshdesk, you can get feedback on your support from customers for each ticket, and even choose the right time to pop them the question.

Keep customers satisfied

Multiple SLA Policies and Escalations

Promise and prove Service Levels

An exceptional support experience is a promise you owe your customers. With Freshdesk, you can setup SLAs that tie what you promise to what you deliver. You can even create a different SLA policy for tickets based on their source, customers, groups and more.

Promise Service Levels even during Christmas

Promise and prove customer service levels
Deliver unique customer support experiences
Complete Portal Customization

Stylize your support with FreshThemes

Of course, you want your support portal to be all about you. Freshdesk lets you rebrand every aspect of your support, and customize it with your logo, themes and styles. You can even drive a unique personality without writing a single line of CSS with ready-to-go FreshThemes.

FreshTheme your support

Helpdesk Gamification

Game On with Freshdesk Arcade

Supporting customers all day long can be a bit frustrating at times. With integrated game mechanics in Freshdesk, every support ticket turns into a chance to score points, compete and stay aligned with the things that matter the most to your business - speed, accuracy and satisfaction.

Have fun supporting

Have fun supporting customers with integrated game mechanics