sprout

Free forever, up to 3 agents
$15 monthly then on
Email Support
Phone Support
Knowledge Base

$0

upto three agents

blossom

$16/agent/mo annual billing
$19 monthly
Social Support
Community Forums
Game Mechanics

$16

per agent per month

garden

$25/agent/mo annual billing
$29 monthly
Live Chat
Multiple Products
Multiple Locations

$25

per agent per month

estate

popular
$40/agent/mo annual billing
$49 monthly
Enterprise Reports
Portal Customization
Custom Agent Roles

$40

per agent per month

forest

intro offer
$70/agent/mo annual billing
$79 monthly
IP Whitelisting
Custom Email Servers

$70

per agent per month

Check out the complete list of features on all our plans.

Get free 24 x 7 email support and 24 x 5 phone support with all our plans.

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Whoa there!

Looking for some fine-print stuff? You know, the kind where we talk about how much we'll charge you for all the other teensy-weensy things you'll need to add with us a la carte?

Sorry, there isn’t really anything here.

We are customers too, and boy, do we HATE guys that nickel-and-dime...

So with Freshdesk, you pay for exactly what you sign up for and that’s that. No extras, no under-the-rug, no balderdash...

Into Educational Institutions, Social Charities or NGOs? We got even special-er discounts for you!

We understand the level of involvement and passion you must have to do what you do. Respect. Allow us to pitch in as well. Contact us and we’ll be more than glad to help you get onboard.

Like talking about Freshdesk to your friends?
Become a Freshdesk Affiliate today!

We like you already. Signup to become a Freshdesk affiliate today, and pass on the good word. With every order you pass on to us, you get a 20% commission on first year payments.

What are Day Passes?
The easiest way to scale your support

Sometimes you just need to get every hand you can onboard to support customers. Day Passes make it easy for you to get your whole company involved in supporting customers, without having to pay a bomb every month. Just add them as occasional agents, buy a few Day Passes in bulk, and let them use a day pass for each day they need to access your support. 

Learn more about Freshdesk’s Day Pass

scale customer support with occasional agents and day passes

How does the 30-day free trial work?

After you signup you get access to all the features in the Freshdesk Estate Plan for 30 days. We want to make sure that you can get Freshdesk working to your satisfaction before we ask you for your credit card.

Can I upgrade or downgrade anytime?

Yes. Freshdesk is a pay-as-you-go service and you can upgrade, downgrade or cancel at any time. Click on "Plans & Billing" in your Freshdesk account, to change your plan.

Is my data safe?

We take security seriously. Our Servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data-center is EU safe harbor compliant and all Freshdesk plans include SSL encryption to keep your data safe.

Do you have any contracts or cancellation fees?

No. Freshdesk is a pay-as-you-go service. We do not have contracts or cancellation fees. You can cancel whenever you want. If you cancel, you’ll be billed for the current month, but you won’t be billed again.

Who owns my data?

You do! It's your data after all! We want you to be with Freshdesk because you love using the product, not because your data is stuck in it. You can export all your information from Freshdesk any time you need, in any plan.

What types of payment do you accept?

We accept all major credit cards including Visa, Mastercard, Discover and American Express. We do not accept PayPal. At this time we only accept payments for Freshdesk online. If you'd like us to accept purchase orders, or take any form of offline payment, please get in touch with us. 

Have any other questions?

If you have questions about Freshdesk or the signup process, Please email us at support@freshdesk.com and we will be glad to answer all your questions