How does the 30-day free trial work?
After you signup you get access to all the features in the Freshdesk Estate Plan for 30 days. We want to make sure that you can get Freshdesk working to your satisfaction before we ask you for your credit card.
Can I upgrade or downgrade anytime?
Yes. Freshdesk is a pay-as-you-go service and you can upgrade, downgrade or cancel at any time. Click on "Plans & Billing" in your Freshdesk account, to change your plan.
Is my data safe?
We take security seriously. Our Servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data-center is EU safe harbor compliant and all Freshdesk plans include SSL encryption to keep your data safe.
Do you have any contracts or cancellation fees?
No. Freshdesk is a pay-as-you-go service. We do not have contracts or cancellation fees. You can cancel whenever you want. If you cancel, you’ll be billed for the current month, but you won’t be billed again.
Who owns my data?
You do! It's your data after all! We want you to be with Freshdesk because you love using the product, not because your data is stuck in it. You can export all your information from Freshdesk any time you need, in any plan.
What types of payment do you accept?
We accept all major credit cards including Visa, Mastercard, Discover and American Express. We do not accept PayPal. At this time we only accept payments for Freshdesk online. If you'd like us to accept purchase orders, or take any form of offline payment, please get in touch with us.