Free Forever, for 3 agents
$15/agent/month then on

Our free plan that comes with one support mailbox, a knowledge base and productivity features to get your support started.

billed annually
$19/agent/month billed monthly

If you want a robust ticketing system with smart automations, social support and satisfaction surveys, this plan is for you.

billed annually
$29/agent/month billed monthly

Perfect for businesses that are expanding across locations, serving multi-lingual customers or selling multiple product lines.

billed annually
$49/agent/month billed monthly

Advanced customizations, enterprise reporting and game mechanics to help large teams with growing ticket volumes.

Single Support Email
Social Customer Support
Integrated Game Mechanics
Integrated Phone Support
Community Forums
Multiple Languages
Agent Collision Detection
Knowledge Base
Satisfaction Surveys
Custom Agent Roles and SSL
Workflow Automations
Advanced Reporting
Multiple SLA Policies
Enterprise Grade Reporting
Mobile App
Multiple Mailboxes
Full Portal Customization
Built-in Integrations
Plus everything in Sprout
Plus everything in Blossom
Plus everything in Garden
1 Per Day Pass
2 Per Day Pass
2 Per Day Pass
3 Per Day Pass

Whoa there!

Looking for some fine-print stuff? You know, the kind where we talk about how much we'll charge you for all the other teensy-weensy things you'll need to add with us a la carte?

Sorry, there isn’t really anything here.

We are customers too, and boy, do we HATE guys that nickel-and-dime...

So with Freshdesk, you pay for exactly what you sign up for and that’s that. No extras, no under-the-rug, no balderdash...

Into Educational Institutions, Social Charities or NGOs? We got even special-er discounts for you!

We understand the level of involvement and passion you must have to do what you do. Respect. Allow us to pitch in as well. Contact us and we’ll be more than glad to help you get onboard.

Want to review Freshdesk, blog about us, 
or just pass on good karma?

We like you already! Go ahead, review us and send us the link. We’ll give you a discount, how about that?

What are Day Passes?
The easiest way to scale your support

Sometimes you just need to get every hand you can onboard to support customers. Day Passes make it easy for you to get your whole company involved in supporting customers, without having to pay a bomb every month. Just add them as occasional agents, buy a few Day Passes in bulk, and let them use a day pass for each day they need to access your support. 

Learn more about Freshdesk’s Day Pass

scale customer support with occasional agents and day passes

How does the 30-day free trial work?

After you signup you get access to all the features in the Freshdesk Estate Plan for 30 days. We want to make sure that you can get Freshdesk working to your satisfaction before we ask you for your credit card.

Can I upgrade or downgrade anytime?

Yes. Freshdesk is a pay-as-you-go service and you can upgrade, downgrade or cancel at any time. Click on "Plans & Billing" in your Freshdesk account, to change your plan.

Is my data safe?

We take security seriously. Our Servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data-center is EU safe harbor compliant and all Freshdesk plans include SSL encryption to keep your data safe.

Do you have any contracts or cancellation fees?

No. Freshdesk is a pay-as-you-go service. We do not have contracts or cancellation fees. You can cancel whenever you want. If you cancel, you’ll be billed for the current month, but you won’t be billed again.

Who owns my data?

You do! It's your data after all! We want you to be with Freshdesk because you love using the product, not because your data is stuck in it. You can export all your information from Freshdesk any time you need, in any plan.

What types of payment do you accept?

We accept all major credit cars including Visa, Mastercard, Discover and American Express. We do not accept PayPal. At this time we only accept payments for Freshservice online. If you'd like us to accept purchase orders, or take any form of offline payment, please get in touch with us. 

Have any other questions?

If you have questions about Freshdesk or the signup process, Please email us at support@freshdesk.com and we will be glad to answer all your questions