We understand the level of involvement and passion you must have to do what you do. Respect. Allow us to pitch in as well. Contact us and we’ll be more than glad to help you get onboard.
We like you already! Go ahead, review us and send us the link. We’ll give you a discount, how about that?
Make it a customer support carnival. Get people outside your core support team to pitch in as and when required. Just get a Day Pass and let them respond to tickets, create canned responses for others to reuse, add new knowledge base articles and even engage directly with customers in your communities, without having to pay for the whole month. Learn more about Freshdesk’s Day Pass
After you signup you get access to all the features in the Freshdesk Estate Plan for 30 days. We want to make sure that you can get Freshdesk working to your satisfaction before we ask you for your credit card.
No. Freshdesk is a pay-as-you-go service. We do not have contracts or cancellation fees. You can cancel whenever you want. If you cancel, you’ll be billed for the current month, but you won’t be billed again.
Yes. Freshdesk is a pay-as-you-go service and you can upgrade, downgrade or cancel at any time. Click on "Plans & Billing" in your Freshdesk account, to change your plan.
You do! It's your data after all! We want you to be with Freshdesk because you love using the product, not because your data is stuck in it. You can export all your information from Freshdesk any time you need, in any plan.
We take security seriously. Our Servers are hosted in a world class data center that is protected by biometric locks and 24-hour surveillance. We ensure that our application is always up to date with the latest security patches. Our data-center is EU safe harbor compliant and all Freshdesk plans include SSL encryption to keep your data safe.
We accept Visa, Mastercard, Discover and American Express. We do not accept PayPal. At this time we only accept payments online so we will not be able to accept purchase orders or accept an order over the phone.
If you have questions about Freshdesk or the signup process, Please email us at support@freshdesk.com and we will be glad to answer all your questions
