Your support staff may not be available to take calls, round the clock. And your customers would rather try to figure out solutions to their problems before contacting you in the first place.
But with Freshdesk, you can setup an online support portal where users can come in and find useful information. Host the answers to the most tricky questions, let customers check the status of their enquiries and provide a community for them to discuss your product. That way, even when you are away, your customers can find answers themselves whenever they need.
Maintain a k-base that hosts every solution in the book
Freshdesk lets you setup your own knowledge base and provide solutions to customers. This helps you aggregate all the answers you have in a single place and is available 24x7. Isn’t it a cool idea to let your customers explore your K-base and support themselves? Your support agents will simply love that extra five minutes this will add to their coffee break! The Knowledge Base: Solution Articles Help Customers thru’ forums
Engage customers using community forums
Freshdesk comes with built-in community forums that help you promote interaction among customers. Set up a platform to make product announcements, feature requests and anything that involves customer inputs. Let your customers discuss their thoughts and find out how they can help you improve your product.
Stop bothering customers with more login credentials
Having a self-support portal means that your customers are always a step away from getting answers. Why put an unwanted obstacle in their way by asking them to register and remember one more login cred? Now, you can have your customers login to your support portal using their Google, Facebook or Twitter accounts. If you maintain a unique login for your site, you can even have them sign in to your help desk with the same credentials. Easy Login options!
Still not convinced?
Try the FREE 30-day Freshdesk trial. Set up your own self service portal in a matter of minutes and get your customers talking. If you need a few added perks, feel free to tell us right away on our Self Service Portal. We love to hear from our customers!