Did you know that 44% of your customers share their grievances about your products via Social Media? And 57% prefer to search online to resolve customer service issues. But what is most alarming is 60% of companies do not respond to customers on Social Media, even when asked a direct question.
Let's face it. Promising a social customer help desk is a closer reality than ever before. Think about it - your customers are already talking about you on Facebook, Twitter and other social media platforms. When a comment or tweet goes unattended, you don’t just risk losing that customer. A disgruntled customer can quickly snowball into a goodwill massacre.
In short, the social customer help desk today has grown beyond supporting individual customers, and become an integral part of your brand. The good part is with a proper social customer help desk the opportunity to turn your customers into a viral tide of love is now possible.
Without a proper social customer help desk tool, you could leave your agents juggling between multiple social media profiles, trying to keep pace with both your traditional email and phone support as well as the real-time support queries coming in through email and phone. So what should you be looking for in your social customer help desk?
That is why Freshdesk brings them all to your help desk portal. Freshdesk gives you a complete social customer help desk software that is sure to blow your mind.
Now your support agents can have complete control on the social sphere, in addition to having the most complete help desk solution on the market.
No matter where they raise an issue from- Facebook, Twitter, their email or your website, Freshdesk lets you take your help desk right to where your customers are.
With Freshdesk you get the most feature rich and intuitive social customer helpdesk on the market. And it's super-affordable too!