It’s Wednesday morning and your primary help desk ticketing system, otherwise known as your Inbox, is already full of support requests from your customers. And more requests keep piling up every minute from your website and support phone lines. You know that between you and the rest of your team, you have the answer to every request, but you don’t have the time to search through your entire team’s inbox, identify the history of each request and give your customer the right response. Sound familiar?
But what if you had a robust help desk system that automatically converts every request from your customer emails and your website support links into tickets?
Think of Freshdesk as your support team inbox, without all the spam. All your customers’ support queries through email, your website, community portals and even your Twitter feeds and Facebook pages get automatically converted into tickets. Your agents can even create tickets coming in from your phone lines, and you get to manage all these from one place. Every ticket is intelligently routed to the right support agent. You and your team can focus on giving your customers a refreshing support experience, without worrying about babysitting your helpdesk software.
Oh, and Freshdesk comes with an in-built powerful spam filter so your important customer conversations don’t get buried under a dozen "Winnings from Elbonian Lottery" emails. Unless you are in the Elbonian Lottery business, that is!
Check out how Freshdesk helps you streamline your customer support experience
Making sure you manage your tickets on time with advanced Service Level Management
You can automate all those repetitive tasks and common scenarios in your helpdesk?