Web based help desk software is hosted on the internet, or in other words, on the web, popularly referred to as the cloud. This means there is no hassle of buying, installing and maintaining your help desk - all the usual everyday tasks of server allocation and maintenance are taken care of by the software service provider. Web based help desk software is much cheaper and easier to use than traditional help desk software.
Not only this, a web based help desk gives unbelievable freedom to customer support agents by allowing them to troubleshoot support tickets from anywhere, anytime during the day. With online ticket management in place, you can empower your support agents to log-in to your company's help desk over a web (Internet) browser, requiring just a unique username and password.
Today, help desk systems such as Freshdesk are completely web-based - all you have to do is create, configure and operate on your company’s help desk account using just a web browser - like using a Gmail account!
“Twongo has been through many so called “help desk solutions” but Freshdesk is by far the best! Freshdesk has replaced them all and provided a simple to use, flexible platform to support our customers as well as our internal issues with ease.”
Choosing the right web-based help desk software
While choosing the perfect web based help desk solution for your company, do ensure the help desk system has the following features:
- Ticketing/Case Management System
- Knowledge Base
- Self Service Portal
- Community Management Features
- Social Customer Support Features
The Freshdesk advantage
Freshdesk is an easy-to-use web based help desk s/w that has all the above features tailored to cater to your support needs. The cloud-based software offers great flexibility to companies in terms of ease of use and zero maintenance stress. The entire help desk is hosted as a service (SAAS) by the service provider and companies can create, configure and attend to their support tickets online using a web browser - that's as simple as using a Gmail account!
Experience the power of a web based help desk software with Freshdesk’s fully-functional 30-day free trial. Sign-up takes 30 seconds and does not require a credit card - again just like signing up for a Gmail account! Mail us at support [at] freshdesk [dot] com for any help during your trial.
More than just a help desk!
With Freshdesk you get more than a web based help desk software. In addition to an email-based ticketing system that is completely web-based, Freshdesk also provides a knowledge-base, a self-service portal, a community forum and social customer service features. Visit our demo or sign-up for a free 30-day trial today; begin supporting customers in a whole new, refreshing and super-responsive way!
