Freshdesk recognized as a 'Visionary' in the 2020 CRM CEC Gartner Magic Quadrant. Details here
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Freshworks is the only “visionary” on the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center.
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Freshdesk is built to make customer engagement accessible to businesses of all sizes, so you can deliver an effortless customer experience at scale without the cost and complexity of legacy software.
Engage customers across every touchpoint with a 360-degree view of the customer—across e-mail, phone, chat, social media, and more.
Automate and streamline complex workflows and answer customer queries with no-code bots for faster resolutions and happier customers!
Customize your Freshdesk with more than 640 apps and an extensive network of partners. Get world-class onboarding with 24x7 support.
From new channels such as WhatsApp and Apple Business Chat to the traditional, like e-mail and phone, Freshdesk covers it all.
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Most bot solutions require coding and are cumbersome to maintain. Powered by Freddy AI, our easy-to-deploy bots track intent and engage with customers to resolve issues faster.
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Do more with less. Agents love Freshdesk for its ease-of-use and managers love the advanced workflow automations, analytics, and self-service management tools to optimize service and support.
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The open and flexible Freshworks Platform provides rich APIs for custom integration, ecosystem partner solutions, and 640+ Marketplace Apps.
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Gartner - Customers' Choice
Forbes - Rising Stars
G2 Crowd - Top 50 Fastest Growing Products
PC Mag - Editors' Choice
Integrate your field workforce onto Freshdesk with Field Service Management so remote technicians can deliver an amazing onsite experience.
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“Freshdesk integrated seamlessly with our internal CRM using its out-of-the-box capabilities such as chat, email, phone, and social media channels. The reports has given our agents a chance to monitor their daily or weekly performance.”
“We were looking for a solution that solves for the right customer experience at scale. With Freshdesk's intuitive Helpdesk system and the AI-powered Freddy bot platform, with Freshdesk's agility and Freddy's ability to deliver context across functions, PhonePe had found a winner.”
“Agents are now able to measure themselves and see how well they are doing, that gives them a boost. Now that we have statistics and can see agent performance scores, that encourages our teams to provide even better customer service. My agents are happier now.”
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