Freshdesk recognized as a 'Visionary' in the 2020 CRM CEC Gartner Magic Quadrant. Details here
Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
AI-powered omnichannel platform for intuitive and collaborative customer service
Everything you need to empower your team, personalize engagement, and elevate your customer service
Deliver a unified customer experience across all digital and traditional support channels.
Built for Scale
Automate agent workflows and resolve routine questions with bots and AI.
Improve visibility, communication, and teamwork to solve customer issues faster.
Explore Modern Messaging
Explore our features
Leverage our enterprise-grade platform to customize and extend your solution
Explore Enterprise Support
Enable helpdesk agents and field technicians to solve customer problems more effectively
Expand Freshdesk with Field Service Management and enable helpdesk agents and field technicians to coordinate and solve customer problems more effectively.
Explore Field Service Management
2020 Gartner Magic Quadrant
Forbes Cloud 100 Rising Stars
G2 Momentum Leader Spring 2021
Gartner Peerinsights Customers' Choice
“Freshdesk integrated seamlessly with our internal CRM using its out-of-the-box capabilities such as chat, email, phone, and social media channels. The reports has given our agents a chance to monitor their daily or weekly performance.”
“We were looking for a solution that solves for the right customer experience at scale. With Freshdesk's intuitive Helpdesk system and the AI-powered Freddy bot platform, with Freshdesk's agility and Freddy's ability to deliver context across functions, PhonePe had found a winner.”
“Agents are now able to measure themselves and see how well they are doing, that gives them a boost. Now that we have statistics and can see agent performance scores, that encourages our teams to provide even better customer service. My agents are happier now.”
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