A modern all-in-one customer service platform

Everything you need to empower your team, personalize engagement, and elevate your customer service

Delight customers across all channels

Connect with your customers on the channels that they prefer the most
Solve your unique challenges, from ticketing and phone to messaging apps and social media, with Freshdesk's modern omnichannel support

Explore Omnichannel

Have more meaningful conversations

Make support easy for the digital-first customer through personal conversations — at scale
Meet your customers wherever they are with modern messaging on the web, mobile, WhatsApp, and more

Explore Modern Messaging

Freshchat supports Telegram, Line, Apple Business Chat, Web, Whatsapp, Facebook, WeChat, and deployment on mobile

Uplevel self-service with bots and AI

Automate beyond just FAQs and engage your customers with chatbots powered by Freddy AI
Lighten your team's workload by deploying intelligent bots that understand intent and guide customers to instant responses and resolutions, on all messaging channels

Explore our features

Make use of bots and AI to engage your customers using self-service

Automate routine tasks and workflows

Empower your team with time-saving automation throughout the entire support journey
Automatically assign tickets, trigger actions, schedule reports, and more, allowing your agents and admins to streamline their daily workflows with Freshdesk

Explore Automation

Make use of automations that work to automate your routine tasks

Unite your team around the customer

Bring in the right experts to collaborate and seek help on complex issues inside Freshdesk, even if they are not within your organization
Discuss customer issues with complete context in real-time, avoid back-and-forths, and resolve customer issues faster

Explore Collaboration

Connect all your tools and data

Leverage our enterprise-grade platform to customize and extend your solution

Customize and extend your solution using rich APIs for integration, ecosystem partner solutions, and hundreds of popular Marketplace Apps
Incorporate your unique workflows in our flexible and highly-scalable customer service platform, to meet every organization’s growing needs

Explore Enterprise Support

Expand Freshdesk with Field Service Management

Enable helpdesk agents and field technicians to solve customer problems more effectively

Expand Freshdesk with Field Service Management and enable helpdesk agents and field technicians to coordinate and solve customer problems more effectively.