Smarter customer service for modern businesses

AI-powered omnichannel platform for intuitive and collaborative customer service

Trusted by 40,000+ businesses

A modern all-in-one customer service platform

Everything you need to empower your team, personalize engagement, and elevate your customer service

Delight Customers

Natively Omnichannel

Deliver a unified customer experience across all digital and traditional support channels.

Built for Scale

Intelligent Automations

Automate agent workflows and resolve routine questions with bots and AI.

Better Resolutions

Intuitively Collaborative

Improve visibility, communication, and teamwork to solve customer issues faster.

Delight customers across all channels

  • Connect with your customers on the channels that they prefer the most
  • Solve your unique challenges, from ticketing and phone to messaging apps and social media, with Freshdesk's modern omnichannel support
 

Have more meaningful conversations

  • Make support easy for the digital-first customer through personal conversations — at scale
  • Meet your customers wherever they are with modern messaging on the web, mobile, WhatsApp, and more
Freshchat supports Telegram, Line, Apple Business Chat, Web, Whatsapp, Facebook, WeChat, and deployment on mobile

Uplevel self-service with bots and AI

  • Automate beyond just FAQs and engage your customers with chatbots powered by Freddy AI
  • Lighten your team's workload by deploying intelligent bots that understand intent and guide customers to instant responses and resolutions, on all messaging channels
Make use of bots and AI to engage your customers using self-service

Automate routine tasks and workflows

  • Empower your team with time-saving automation throughout the entire support journey
  • Automatically assign tickets, trigger actions, schedule reports, and more, allowing your agents and admins to streamline their daily workflows with Freshdesk
Make use of automations that work to automate your routine tasks

Unite your team around the customer

  • Bring in the right experts to collaborate and seek help on complex issues inside Freshdesk, even if they are not within your organization
  • Discuss customer issues with complete context in real-time, avoid back-and-forths, and resolve customer issues faster
 

Connect all your tools and data

Leverage our enterprise-grade platform to customize and extend your solution

  • Customize and extend your solution using rich APIs for integration, ecosystem partner solutions, and hundreds of popular Marketplace Apps
  • Incorporate your unique workflows in our flexible and highly-scalable customer service platform, to meet every organization’s growing needs
Enterprise solutions

Expand Freshdesk with Field Service Management

Enable helpdesk agents and field technicians to solve customer problems more effectively

Expand Freshdesk with Field Service Management and enable helpdesk agents and field technicians to coordinate and solve customer problems more effectively.

  • Dispatch the right employee for each job
  • Improve field performance
  • Avoid expensive revisits

Our industry recognition

What our customers say