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By Use Case
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Engage in more meaningful conversations every day, across every channel, with every customer.
Reimagine more meaningful conversations and turn service agents into customer champions. Launch customer and employee delight in under 3 months!
Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.
Give agents more context and automation to proactively understand customer needs and offer the next-best-action.
Achieve speed in delivering remarkable customer service. Our customers realize service productivity gains in under 3 months, and innovate faster with the NEO platform.
“We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.”
Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time.
Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.
Explore Freshdesk Support Desk
Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.
Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.
Explore Freshdesk Messaging
Freshdesk Contact Center
Have more effective phone conversations and connect customers to the right expert, from the beginning.
Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.
Explore Freshdesk Contact Center
Field Service Management
Now more than ever, field teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road.
Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.
Explore Freshdesk Field Service Management
Respond faster to market changes and empower teams to know customers better with the combined power of Freshdesk and the Freshworks NEO platform.
Meet your expanding customer support needs by integrating flexibly with rich APIs and pre-delivered integrations across 1,000+ Marketplace apps.
2021 Gartner Magic Quadrant
Forbes Cloud 100
G2 Momentum Leader Spring 2021
Gartner Peerinsights Customers' Choice
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