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IT Service Management
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Looking for Omnichannel, Bots, and Self-service solutions for customer service? We've got you covered!
Freshworks is the only “visionary” on the 2020 Gartner Magic Quadrant for the CRM Customer Engagement Center.
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Streamline all your customer conversations in one place
Automate your repetitive work and save time
Collaborate with other teams to resolve issues faster
and much more... See all features
and it's getting chaotic.
and it's overwhelming.
Streamline your support channels - Email, Phone, Chat and more - so you can respond to all your customers from just one place
Invite anyone - agents, colleagues, or external business partners - to discuss and solve tickets through Freshconnect
These automations will help you eliminate repetitive tasks and keep an eye on critical events.
Guide customers to get help faster, by showing solution articles on your website.
Monitor your teams easily and take data driven decisions to hit your support targets with customizable Team Dashboards
“We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hours.”
“We were blown away when we saw Freshdesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.”
“We recommend Freshdesk because it’s great and their agents are determined to make it fit their customer’s needs.”
“Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstanding products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution”
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