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Agent, admins, partners, employees - Get tested on your product knowledge and get an expert certification for free.
This test is designed for admins of Freshdesk accounts. If you have a Freshdesk product expert certificate, it means that:
This test is designed for agents in Freshdesk accounts - specifically, agents who use the “Tickets” tab extensively and talk to customers directly. If you have a Freshdesk agent expert certificate, it means that:
This test is more complex compared to the Product Expert Certification test. It’s for admins, partners and employees. If you have a Freshdesk implementation expert certificate, it means that:
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