Product Expert Certification

This test is designed for admins of Freshdesk accounts. If you have a Freshdesk product expert certificate, it means that:

  • You are capable of setting up Freshdesk from scratch
  • You can solve simple workflow problems by yourself
  • You can scale your Freshdesk setup along with the support team
ENROLL & TAKE TEST
Product Expert Certification

Agent Expert Certification

This test is designed for agents in Freshdesk accounts - specifically, agents who use the “Tickets” tab extensively and talk to customers directly. If you have a Freshdesk agent expert certificate, it means that:

  • You know how to use any Freshdesk agent feature
  • You can guide your admins to set up automations and other time saving features
  • You can start working with any Freshdesk setup from Day 1
Agent Expert Certification

Implementation expert certification

This test is more complex compared to the Product expert certification test. It’s for admins, partners and employees. If you have a Freshdesk implementation expert certificate, it means that:

  • You can set up Freshdesk to handle complex workflows
  • You can successfully troubleshoot problems with any given Freshdesk implementation
  • You know how every feature in Freshdesk works and their plan information
  • In fact, you know the tool so well that we want to hire you
Implementation expert certification