Sales and Marketing
IT Service Management
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
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Get trained in skills like email communication, handling difficult conversations, overcoming demotivation, and more.
Customer service representatives need to have a diverse range of skills to excel at their jobs. How and when they talk to customers is just as important as what they might be telling them. Different customers have diverse motivations and temperaments and customer service reps need to know how to talk to each and every one of them.
This course will tell you about the basic customer service skills that you will need every day. If you are a new support rep, this course is a great place to begin.
In this course, we will teach you how to:
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