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Customer service representatives need to have a diverse range of skills to excel at their jobs. How and when they talk to customers is just as important as what they might be telling them. Different customers have diverse motivations and temperaments and customer service reps need to know how to talk to each and every one of them.

This course will tell you about the basic customer service skills that you will need every day. If you are a new support rep, this course is a great place to begin.

In this course, we will teach you how to:

  •  Communicate over emails and social media
  • Handle difficult conversations with customers
  • Overcome demotivation
  • Cultivate and express empathy
  • Be a customer champion, and more.

Take this course by creating an account with Freshworks Academy!

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