Freddy AI for CX
AI-powered CX automation suite to deliver effortless customer experiences.
By Use Case
Get trained in skills like email communication, handling difficult conversations, overcoming demotivation, and more.
Customer service representatives need to have a diverse range of skills to excel at their jobs. How and when they talk to customers is just as important as what they might be telling them. Different customers have diverse motivations and temperaments and customer service reps need to know how to talk to each and every one of them.
This course will tell you about the basic customer service skills that you will need every day. If you are a new support rep, this course is a great place to begin.
In this course, we will teach you how to:
Take this course by creating an account with Freshworks Academy!
By clicking on "SUBMIT" you acknowledge having read our Privacy notice
Thank you for enrolling 😊
You will receive an activation email soon. If you do not receive it in 30 mins, please contact email@example.com
Already a member of Freshworks Academy?
Take the course here
Sorry, our deep-dive didn’t help. Please try a different search term.