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As an admin who might be setting up Freshdesk for the first time, you want to do things the right way from the start. This involves being aware of the choices available to you and making the right decisions for your team. This is where Freshdesk Admin Fundamentals can help you. It will walk you through the basics of Freshdesk for an admin - everything you need to know to get Freshdesk up and running, and getting your team onboard.

This training is especially beneficial for you if you have inherited your helpdesk from a previous manager. With proper training, you won't have to worry about changing a setting that would mess up an existing workflow.

In this course, we will be covering:

  • Setting up email - Learn how to bring in your support emails into Freshdesk.
  • Agents overview - Understand the different agent types, roles, and scope available.
  • Importing your contacts - Bring in your existing contacts into Freshdesk to ensure continuity.
  • Setting up canned responses - Learn how to reduce repetitive work for agents.
  • Setting up email notifications - Learn how to keep customers and agents informed.
  • Using Automation - Get the most out of your helpdesk by learning to automate repetitive tasks.
  • Customizations, advanced apps, and more!

Join Freshworks Academy by creating an account to take this course.

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