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Learn how to set up and start using the basic functionalities of Freshdesk including setting up email, automations, adding your team, and more.
As an admin who might be setting up Freshdesk for the first time, you want to do things the right way from the start. This involves being aware of the choices available to you and making the right decisions for your team. This is where Freshdesk Admin Fundamentals can help you. It will walk you through the basics of Freshdesk for an admin - everything you need to know to get Freshdesk up and running, and getting your team onboard.
This training is especially beneficial for you if you have inherited your helpdesk from a previous manager. With proper training, you won't have to worry about changing a setting that would mess up an existing workflow.
In this course, we will be covering:
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