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Get your team to train themselves on using Freshdesk. In this course, agents will learn all functionalities required for them to be successful.
As an agent using Freshdesk, you would want to get started and be productive from your first day. With the Freshdesk agent fundamentals course, you can do just that.
Whether you have used an email inbox or a helpdesk for helping provide support before, this course is a great place to begin. In this course, we will be covering -
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