Device and app history
When you reach out to Freshdesk from the Support menu, we collect logs from the Freshdesk application to help troubleshoot your issues quicker. These logs include your email and helpdesk URL, information about your device, the version of the Android operating system, the app version and the activities you performed in the app just before you submitted the ticket or when a crash occurred. The READ_LOGS permission permits Freshdesk to send logs generated to Freshdesk Support.