Log the time your agents spend on a ticket, and generate time-sheets for each customer with Freshdesk. Taking that a step further, you can Harvest all that time you spend supporting customers by directly invoicing them, with the Harvest app for Freshdesk. Now automatically push time entries from Freshdesk into Harvest, consolidate all the time spent across projects and proceed to invoicing your clients through Harvest.
Your agents can log the time they spend on a ticket and add notes about their activities. And... that’s about it! You never have to go outside Freshdesk to create and manage invoices.
Your customers get a single invoice for all the services that you have been giving them. And in case they need to drill in deeper, you can generate a detailed time-sheet for them in seconds.
With invoices being generated automatically, from a tool they are already familiar with, your accounts team has it easy. And your support team can just focus on what's important, winning customer love.