For your customers
For your employees
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences
By Use Case
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Freshdesk Customer Success helps software and subscription companies reduce churn and build customer advocates that love your brand
Automatically alert agents about worrisome account trends, such as drops in active user counts, bad NPS scores, a surge in support tickets, and more. Use a flexible rule builder to define the most relevant early warning system for your support team.
Get a data-driven health score for each customer account so that you can anticipate their needs and prioritize proactive engagement. Consolidate key data points like user activity, ticket trends, customer feedback, and more into a single holistic measure of account health.
Automatically launch prescriptive tasks that guide agents on the next steps with each customer. Create step-by-step playbooks to proactively engage with customers about user experience, poor survey scores, or other metrics that matter for your business.
Wow your customers with personalized emails based on their behavior within your product. Send just-in-time emails to nudge customers through onboarding, suggest best-practices, or provide troubleshooting tips for functionality that they've abandoned.
Get a walkthrough of the key capabilities by scheduling a demo
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