A good help desk software should make it easy for your business to handle customer queries efficiently and create an exceptional support experience. Choosing a software that helps you do this can be difficult since each business is unique in its requirements. It should adapt to your workflow and support style so that it’s easy for your agents to navigate and respond to customer issues faster.
The right help desk will help your team consistently create the quality of customer service you want to provide. That’s why over 150,000 businesses choose Freshdesk as their help desk software. With a powerful suite of features built into an intuitive UI, your agents can sign in and start resolving customer issues right away!
Freshdesk is recognized as a leader in the help desk software space by G2 Crowd and is ranked the highest among other industry solutions. With over 1700 reviews and an average rating of 4.4, Freshdesk users were most satisfied with the product experience, excellent customer support, low implementation cost, customization, and consistent product improvement.
|Other Helpdesk Solutions*|
|G2 satisfaction score||9.9||8.9|
|Ease of Use||8.9||8.7|
|Quality of Support||9.1||8.7|
|Ease of Setup||8.7||8.4|
|Ease of Admin||8.9||8.7|
*Weighted average for reviews of the top 20 help desk software as seen on G2 Crowd.
Freshdesk’s range of automations will help you easily organize your flow of tickets and streamline your support process.
With Freshdesk, you can bring your own customizations, workflows, and fields into the support center software to suit your team’s unique routines. You can create custom statuses to identify exactly where a ticket is caught up and create rules that can respond to the situation accordingly. With custom roles, you can decide what each agent on your team sees in the helpdesk with selective permissions. You can also tailor your support center software to feel exactly like your brand so that your customers get an integrated experience.
With over 300 apps including G Suite, Mailchimp, Slack, and Trello, the Freshdesk Marketplace allows you to share information between all the tools you use, improving collaboration between different business functions. Your team can personalize customer conversations based on contextual information from your CRM, marketing software, e-commerce platforms, chat tools, and more. You can also build your own apps with the Freshdesk Developer Platform and customize the helpdesk to fit your needs.
“In Freshdesk, I didn’t have to jump around to 30 different places to set it up. It was all right there in one place. To improve the self service experience across multiple products, I had to set up some more email addresses and sub-domains from our end, but once that was done, it was very straight-forward and easy to accomplish.”
“Even though Zendesk promised to provide seamless multi-product support, managing tickets and issues coming in from users of three different applications was complicated and daunting. Freshdesk’s robust multi-product support allowed us to have a dedicated support portal for each of our products without having to create separate accounts to manage them.”
“With Zendesk it wasn't just one thing, it was a handful of small things. It was not intuitive and even at the end none of us really knew how to use it entirely. Freshdesk makes it significantly easier for us to direct queries to the right departments. Using the Automatic Ticket Dispatcher rules, we have consolidated our seven support emails to just one. From chaos, we now have order. This wouldn't have been possible without Freshdesk.”