Why Freshdesk is the best help desk

A good help desk software should make it easy for your business to handle customer queries efficiently and create an exceptional support experience. Choosing a software that helps you do this can be difficult since each business is unique in its requirements. It should adapt to your workflow and support style so that it’s easy for your agents to navigate and respond to customer issues faster.

The right help desk will help your team consistently create the quality of customer service you want to provide. That’s why over 150,000 businesses choose Freshdesk as their help desk software. With a powerful suite of features built into an intuitive UI, your agents can sign in and start resolving customer issues right away!

Compare Freshdesk with other Industry Solutions

Freshdesk is recognized as a leader in the help desk software space by G2 Crowd and is ranked the highest among other industry solutions. With over 1700 reviews and an average rating of 4.4, Freshdesk users were most satisfied with the product experience, excellent customer support, low implementation cost, customization, and consistent product improvement.

CRITERIA
Freshdesk
Other Helpdesk Solutions*
G2 satisfaction score
9.9
8.9
Ease of Use
8.9
8.7
Quality of Support
9.1
8.7
Ease of Setup
8.7
8.4
Ease of Admin
8.9
8.7

Manage tickets intelligently

Freshdesk’s range of automations will help you easily organize your flow of tickets and streamline your support process.

  • Automatic ticket dispatch — Prioritize, categorize, and assign every incoming ticket to the right team or agent.
  • Time-triggered supervisor — Check the state of your helpdesk periodically and take timely actions.
  • Event-based observer — Automate tasks based on major event changes in your tickets.
  • Automatic ticket assignment — Assign tickets to agents based on their skill, current workload, or availability.
  • Scenario automations — Trigger a series of related actions on ticket(s) with just one click.

Tailor workflows to your needs

With Freshdesk, you can bring your own customizations, workflows, and fields into the support center software to suit your team’s unique routines. You can create custom statuses to identify exactly where a ticket is caught up and create rules that can respond to the situation accordingly. With custom roles, you can decide what each agent on your team sees in the helpdesk with selective permissions. You can also tailor your support center software to feel exactly like your brand so that your customers get an integrated experience.

Extend your helpdesk’s capabilities

With over 300 apps including G Suite, Mailchimp, Slack, and Trello, the Freshdesk Marketplace allows you to share information between all the tools you use, improving collaboration between different business functions. Your team can personalize customer conversations based on contextual information from your CRM, marketing software, e-commerce platforms, chat tools, and more. You can also build your own apps with the Freshdesk Developer Platform and customize the helpdesk to fit your needs.

Here’s what our customers who moved to Freshdesk have to say