Why choose Freshdesk?

A happy support agent means happy customers and Freshdesk is built to help you achieve just that. Our helpdesk requires no complex installation process nor training and helps you support your customers in their local language. Your agents can just sign in and start resolving customer issues right away thanks to the intuitive and easy-to-use UI.

Tailored to fit your needs

When it comes to helpdesk software, there's no one-size-fits-all. Every business is different and comes with a unique set of requirements. Which is why, Freshdesk lets you bring your own customizations, workflows, and fields right into your support process with simple drag-and-drop actions. With our library of themes ready to use right out of the box, provide your customers the best support experience.

Rebranding your customer portal

Seamless integrations

Wouldn't it be nice if you’re able to remember all the details about every single customer you’ve ever had? With the help of the right software, you can do that and more. Thanks to Freshdesk, pulling up customer data and history, even from other software, has never been easier. With our seamless integrations, you can integrate your helpdesk with all leading CRM, chat and email marketing software, and more. Freshdesk offers integrations with over 150 other software designed to make your customer support experience truly unique and memorable.

Marketplace for apps

Fresh and simple

Customers like instant resolutions to their problems and to enable that, your support agents need to able to get started on their tickets instantly. Which is why you need a helpdesk software that will let you dive into issues at a moment’s notice. Why should you have to pour countless hours and resources into complex implementations when you can begin right away? Freshdesk is designed to offer an intuitive interface that lets you start supporting customers immediately.

Changing ticket properties