What is a SaaS helpdesk?
Unlike traditional customer support solutions hosted on your servers at your location, a software-as-a-service (SaaS) helpdesk is delivered over the internet, similar to a website. It does not require any separate hardware configurations, the security and maintenance costs are borne by the service providers, and your helpdesk data is perpetually backed up on the cloud. Your business can set up an account on the service provider’s website, and all it takes is a simple login for your agents to start supporting customers any time, and on any device.