What is a web-based software?

A web-based helpdesk software is an application that runs inside a web browser as opposed to a desktop application that operates as standalone software.

Why is web-based software better than desktop software?

Since web-based software functions on a browser, there is zero cost and notably less time spent on installation. The software is always up to date. On the other hand, a desktop application needs to be downloaded and takes time to upgrade, and could get in the way of your support team’s performance.  

With web-based software, your data is stored in a highly-secure data center. This cuts down the cost spent on an in-house IT team.

Web based software

Why should you choose web-based software for your helpdesk?

Access anywhere, anytime

Having a webbased help desk software grants you the freedom of providing your customers support from anywhere and at any time, with either a web browser or a mobile app.

Ticketing screen

Help customers help themselves


Maintain a powerful knowledge base that includes FAQs and documentation on how to use your product. With the self-service portal, customers can find answers on their own before they reach out to your support team.

Knowledge base-Solution Articles

Utilize the power of social media


Word-of-mouth and social media are your best marketing tools. Encourage your customers to ask you questions and talk about you on social media, and respond to them right from Freshdesk.

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Create ticket rules screen

Foster an active community

A community serves as a platform for customers to voice their opinions, and interact amongst themselves and with your business. By fostering an active community, you can take customer engagement a step forward.

Community forums screen

Freshdesk - the best web-based helpdesk software

Effortless implementation

Web based help desk software involve almost no setup and require no training, letting you focus on your customers.

Affordable solutions

Moving your customer support to a web help desk on the cloud doesn’t have to cost a fortune. With Freshdesk, choose a plan that suits you.

Always up to date

With Freshdesk's webbased helpdesk, you no longer need to worry about installing patches and scheduling upgrades - we take care of all the maintenance and troubleshooting.