Access anywhere, anytime
Having a web based help desk software grants you the freedom of providing your customers support from anywhere and at any time, with either a web browser or a mobile app.
Having a web based help desk software grants you the freedom of providing your customers support from anywhere and at any time, with either a web browser or a mobile app.
Serve customers through self-service portals which provide access to information about your business. You can include FAQs and documentation on how to use the product with a powerful knowledge base.
Word-of-mouth and social media are your best marketing tools. Encourage your customers to ask you questions and talk about you on social media, and engage socially using Freshdesk.
