WEB BASED HELPDESK SOFTWARE

Web-based ticketing software

Stay ahead of the tech curve with our web-based helpdesk solution

What is a web-based software?

A web-based helpdesk software is an application that runs inside a web browser as opposed to a desktop application that operates as standalone software.

Why is web-based software better than desktop software?

Since web-based software functions on a browser, there is zero cost and notably less time spent on installation. The software is always up to date. On the other hand, a desktop application needs to be downloaded and takes time to upgrade, and could get in the way of your support team’s performance.

With web-based software, your data is stored in a highly-secure data center. This cuts down the cost spent on an in-house IT team.

Why should you choose web-based software for your helpdesk?

Access anywhere, anytime

Having a webbased help desk software grants you the freedom of providing your customers support from anywhere and at any time, with either a web browser or a mobile app.

Help customers help themselves

Maintain a powerful knowledge base that includes FAQs and documentation on how to use your product. With the self-service portal, customers can find answers on their own before they reach out to your support team.

Utilize the power of social media

Word-of-mouth and social media are your best marketing tools. Encourage your customers to ask you questions and talk about you on social media, and respond to them right from Freshdesk.

Foster an active community

A community serves as a platform for customers to voice their opinions, and interact amongst themselves and with your business. By fostering an active community, you can take customer engagement a step forward.