A web-based helpdesk software is an application that runs inside a web browser as opposed to a desktop application that operates as standalone software.
Since web-based software functions on a browser, there is zero cost and notably less time spent on installation. The software is always up to date. On the other hand, a desktop application needs to be downloaded and takes time to upgrade, and could get in the way of your support team’s performance.
With web-based software, your data is stored in a highly-secure data center. This cuts down the cost spent on an in-house IT team.
Having a web-based helpdesk software grants you the freedom of providing your customers support from anywhere and at any time, with either a web browser or a mobile app.
Maintain a powerful knowledge base that includes FAQs and documentation on how to use your product. With the self-service portal, customers can find answers on their own before they reach out to your support team.
Word-of-mouth and social media are your best marketing tools. Encourage your customers to ask you questions and talk about you on social media, and respond to them right from Freshdesk.
A community serves as a platform for customers to voice their opinions, and interact amongst themselves and with your business. By fostering an active community, you can take customer engagement a step forward.
