Serve customers through self-service portals which provide access to information about your business. You can include FAQs and documentation on how to use the product with a powerful knowledge base.
Word-of-mouth and social media are your best marketing tools. Encourage your customers to ask you questions and talk about you on social media, and engage socially using Freshdesk.
Web based help desk software involve almost no setup and require no training, letting you focus on your customers.
Moving your customer support to a web help desk on the cloud doesn’t have to cost a fortune. With Freshdesk, choose a plan that suits you.
With Freshdesk, you no longer need to worry about installing patches and scheduling upgrades - we take care of all the maintenance and troubleshooting.