Customer Service Automation: Benefits and How to Get Started

Alex on April 9, 2021. 9 min read

We live in an increasingly connected age where you can get real-time updates on practically any topic and have packages delivered to your door the next day at the click of a button. The result of this connectivity is that customer expectations are changing rapidly. One area, in particular, is customer service. When consumers have…

Nina Godlewski on April 5, 2021. 5 min read

Why your customers want two-way personalized conve...

Customers find it most memorable when they’re treated as unique individuals. This is especially tr...

editorial uk on March 31, 2021. 5 min read

Are we measuring customer experience (CX) the righ...

Many of the current customer experience metrics used are failing. This is why some businesses who ha...

Sarah Chambers on March 30, 2021. 7 min read

The complete guide to customer relations

Cultivating long-term, meaningful customer relations is an important part of any business. It goes b...

Alex on March 26, 2021. 8 min read

Why Is Customer Service Important: 4 Benefits You ...

When Jeff Bezos was asked by CNN what the single most important feature of Amazon’s success wa...

Akshaya Srikanth on March 25, 2021. 10 min read

What Is Average Handle Time? Tried & Tested T...

When it comes to customer service metrics that measure team efficiency, no metric does a better job ...

Krishna Charan on March 24, 2021. 7 min read

How to Get Retail Customer Experience Right in a D...

The importance of the retail customer experience has increased multifold over the pandemic, even at ...

Sarah Chambers on March 23, 2021. 7 min read

The Complete Guide to Defining Customer Service Go...

Whether your marketing goals are lofty and far-reaching or finite and quick to achieve, the most imp...

Alex on March 22, 2021. 9 min read

8 Simple Strategies To Get More Happy Customers

The customer experience market was valued at $6.5 billion in 2019 and is expected to experience a 17...

Akshaya Srikanth on March 17, 2021. 7 min read

Best Email Management Software for Customer Servic...

In 2020, close to 306.4 billion emails were exchanged each day, and this number is expected to shoot...