How To Understand Customer Touch Points And Their Impact

Sarah Chambers on June 16, 2021. 7 min read

Jenny wakes up every morning at 8 am. While sipping her coffee, she opens up your company’s app to check the weather that day. Later, between work calls, Jenny checks your website on her laptop to see if it’s going to be windy in the afternoon – maybe it’s a good day for a bike…

Sarah Chambers on June 14, 2021. 6 min read

What Is The Business Importance Of Customer Satisf...

To nobody’s surprise, sturdy success starts with good foundations. While the building materials ha...

Akshaya Srikanth on June 11, 2021. 7 min read

12 Excellent Customer Service Phrases for Everyday...

Your customer’s perception of you and your brand can be shaped in a single customer service intera...

Alex on June 9, 2021. 9 min read

7 Causes of Call Center Stress (And How to Fix The...

Working at a call center isn’t easy. In fact, over half of call center employees feel burned o...

editorial uk on June 4, 2021. 4 min read

The top 5 customer service trends that should be p...

The pandemic era showed us that consumers were going online in their search for better and safer way...

Sarah Chambers on June 4, 2021. 6 min read

6 Tricky Customer Service Challenges And How To So...

About 82% of customers deeply value convenience, friendliness, and human touch when it comes to thei...

Alex on June 3, 2021. 8 min read

The Complete Guide to Delivering an Omnichannel Cu...

Customers have more options than ever. This is great from a customer point of view, but for business...

Akshaya Srikanth on May 26, 2021. 12 min read

What Is Customer Effort Score? [Free CES Survey Te...

Improving your company’s customer experience score by just 10% can boost revenue by more than $1 b...

Sydney Brouwer on May 25, 2021. 3 min read

Experience inflation and ‘the need for speed...

A few months ago it was time for the periodic service of my car. Now I have to say that my car could...

Sarah Chambers on May 24, 2021. 6 min read

5 Customer Service Principles That Elevate Your Bu...

Customer service is a key part of any business and the modern customer has higher expectations than ...