Introducing Field Service Management

5 min read

Some customer problems need to be solved in person.  A broken washing machine, a stalled car, or a leaky sink – these problems cannot always be fixed over a video call by an agent, with a manual in hand.  When companies try to solve these problems, it usually involves The customer and the helpdesk agent…

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Your new gadget didn’t arrive this morning from that big online retailer as promised, and you need...
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