How to Create a Digital Experience that the Connected Customer Loves

8 min read

We live in a more connected world than ever before. 90% of consumers have and use multiple devices to complete everyday tasks (including shopping) so having just a great in-store experience, or a killer website is no longer enough. In 2019, you have to provide a consistently excellent experience on all channels to win over…

How To Build A Winning Customer Service Culture In Your Company

How To Build A Winning Customer Service Culture In...

What is service culture, exactly? Is it a templated approach to customer service that support teams ...
The Guide to Escalation Management in Customer Service

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When Do You Know it’s Time to Switch Helpdesk?

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How To Build A Customer Service Strategy And Drive Repeat Business

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A good customer service strategy can be extremely rewarding in the age of social media. People love ...
The Ultimate Guide To Service Recovery

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In certain situations, the time period right after a customer has a bad experience is your best oppo...
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