Chatbot features

7 Chatbot Features That Make Your Bot a Success

6 min read

When chatbots were first introduced in customer support, they were only capable of executing rule-based commands that often led to poor customer experiences. Chatbot features back then weren’t developed keeping user experience in mind, and caused frustration instead of offering solutions.   Chatbots have evolved over time, but so have customer expectations. Customers today do not…

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