Omnichannel customer service vs Multi-channel support
Varnika Om on September 15, 2021. 8 min read
Did you know that over 63% of customer service leaders globally have seen an increase in customer expectations? While 64% of consumers say that they expect companies to respond to them in real-time, approximately 72% of customers expect representatives to know their issue and order history. That’s why you need to enable seamless omnichannel customer…
