Introducing Field Service Management

Girish Shenoy 5 min read

Some customer problems need to be solved in person. A broken washing machine, a stalled car, or a leaky sink – these problems cannot always be fixed over a video call by an agent, with a manual in hand. When companies try to solve these problems, it usually involves The customer and the helpdesk agent…

Tetiana Kutsa about 2 days ago. 6 min read

How to Use Visual Content on Social Media to Impro...

It’s no secret that when it comes to volume, text has given way to visual content on social media ...

Michelle about 6 days ago. 5 min read

Four Factors that Will Make or Break Support

Customers are growing increasingly savvy and as they do, their needs are changing. What you provide ...

Hemalatha Sekar about 1 week ago. 10 min read

Recognize Your Customers: A Complete Guide on Cust...

You decide to buy a phone. Do you go for the phone of your dreams even though it’s beyond your bud...

Michelle about 2 weeks ago. 5 min read

Where Do Bots Fit into Your Omnichannel Strategy?

Two of the biggest customer support technology trends for 2019 are bots and omnichannel support. Bot...

Michaela Galfiova about 2 weeks ago. 5 min read

3 Ways to Measure Quality in Support Emails

In the past, support was just answering phone calls coming into a call bank. The customer didn’t e...

Lauren Taylor about 2 weeks ago. 5 min read

7 Time-Saving Strategies for Building a Solid Know...

It’s common knowledge that building a solid knowledge base will save you time in the long run. It ...

Nandita Menon about 2 weeks ago. 5 min read

Check Out the Latest Additions to the Freshdesk Ma...

Welcome to our monthly round-up, where we share with you some of the latest additions to the Freshde...

Martin Kõiva about 2 weeks ago. 5 min read

CSAT is Not Enough – Why You Should Start Do...

Is the quality of customer service at your company good enough? How do you know? With CSAT amassing ...

Michelle about 2 weeks ago. 5 min read

How to Deliver Omnichannel Support

Your new gadget didn’t arrive this morning from that big online retailer as promised, and you need...