social listening

The Importance of Social Listening for Customer Support and Brand Loyalty

5 min read

Social media is growing in popularity as a support channel. Customers love it because it allows them to get help right where they’re already spending time, and all companies should love it because it’s an excellent way to gain insights about your customers and cultivate brand loyalty. Paying attention to your customers on social media,…

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13 Brands That are Nailing Social Customer Care an...

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How to Convince Your Boss to Approve Budget for a ...

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How to Understand Customer Frustration and Respond...

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The entire reason you created a business in the first place was probably to help a customer meet a n...
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Self-service is a growing industry trend and with good reason. Self-service options provide a lot of...
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