3 Ways Agent Assist Bots Can Help Your Customer Support Team

Alex 6 min read

The day in the life of a customer support agent is not an easy one. Between staying on top of assigned tickets, dealing with angry customers, completing complicated back-end processes, answering repetitive customer inquiries, and adhering to strict company policies, there’s plenty of potential headaches that can spring up. Without adequate support and resources, 74%…

Nina Godlewski about 1 week ago. 5 min read

A Customer Support Photo is Worth a Thousand Words

This is part two of a three-part content series between Freshworks and Textline. You can read part o...

Alex about 2 weeks ago. 13 min read

Customer Service in 2021: Everything You Need To K...

Customer service might sound easy, but it isn’t. All it takes is one badly-thought-out reply f...

Alex about 3 weeks ago. 12 min read

An In-depth Guide to Building a Great Knowledge Ba...

Are you buried in such an overwhelming amount of support tickets that your team is having a hard tim...

Krishna Charan about 3 weeks ago. 8 min read

The #1 Guide To Customer Experience Conferences in...

Industry events such as customer experience conferences are brilliant learning and networking opport...

Akshaya Srikanth about 3 weeks ago. 9 min read

8 Data-Backed Customer Service Trends for 2021

Each year, decision-makers scour reports on updated customer service trends to learn about how indus...

Akshaya Srikanth about 4 weeks ago. 8 min read

How Are Customer Service Chatbots Revolutionizing ...

Much like every other aspect of virtually running a business, technology has drastically changed cus...

Krishna Charan about 1 month ago. 7 min read

4 Types of Chatbots and their Role in Customer Exp...

If businesses were previously skeptical about the potential of chatbots in customer service, there i...

Valentin Huang about 1 month ago. 5 min read

How to Leverage Customer Feedback to Build the Bes...

“Customer needs serve as the ‘north star’ for most product leaders”, especially those who ar...

Akshaya Srikanth about 1 month ago. 7 min read

23 Critical Customer Service Scripts For Your Team...

When it comes to customer service scripts, practitioners are as divided as people are about pineappl...