telecommuting

The #1 Guide to Telecommuting your Customer Support Efficiently

8 min read

Telecommuting or remote working is no longer only a strategy to scale up your customer service or globally distributing your support teams. It’s a growing necessity that is more about future-proofing your customer service against business-related uncertainties. Apart from being a developing global necessity, the need for telecommuting also entails the preferences of workers. According…

Rethink CX: Contact Center Solutions for Tumultuous Times

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Freshworks, in collaboration with Micah Solomon, customer experience expert and bestselling author, ...
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Field technicians, as part of their service workflow, are required to execute certain repetitive tas...
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Brands such as Google and Facebook have recently announced that they plan on working remotely for th...
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8 things you need to know about the Paycheck prote...

The Paycheck Protection Program (PPP) was introduced by the US Small Business Administration as a pa...
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The Beginner’s Guide to Customer Service Respons...

Customer service is not as easy as you think it to be. Since customer service represents the face of...
Understanding the Power of Team Collaboration in Customer Service

Understanding the Power of Team Collaboration in C...

Many factors are involved in creating an effective customer service strategy. The agents you hire, t...
How AI is Transforming the Way Customer Service Teams Work in the 2020s

How AI is Transforming the Way Customer Service Te...

AI was once a concept that belonged in the realm of science fiction. There was even a major Hollywoo...
8 Marketplace Apps to Help You Cope During These Unprecedented Times

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The pandemic has begun showing signs of slowing down, and companies the world over are mulling resum...
Now your field team can be productive anywhere and anytime with Freshdesk’s offline mode

Now your field team can be productive anywhere and...

Field service providers routinely receive calls for help from remote places. At Freshdesk, we see ou...
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