Five Guidelines to Help You Frame Better Customer Service Objectives in 2020

Akshaya Srikanth 7 min read

With the new year setting in, you might have already identified new leaves to turn, and set your customer service objectives accordingly. Along with the goals that you have already framed, here are five questions that can help you reflect on your current support setup, ensure that you are on the right track, and fine-tune…

Krishna Charan about 2 weeks ago. 8 min read

16 Inspiring Customer Service Quotes To Swear By

When you’re a part of a customer-facing team, it is easy to feel bogged down by the sheer volume o...

Abid Khan about 3 weeks ago. 7 min read

8 Ways Technology in Customer Service Will Evolve ...

How Will Technology Improve Customer Service? Did you think you would see a day when brands would us...

Rohit Viswanathan about 3 weeks ago. 9 min read

A Step by Step Guide to Winning at Social Media Cu...

What is Social Media Customer Service? We live in an era where everything you sell is connected in o...

Oana Alexandrov about 3 weeks ago. 6 min read

How to Become a Customer Experience Influencer in ...

The ever-rising demand for digital-first engagement has made customer experience a major brand diffe...

Naveen Mahadevan about 4 weeks ago. 3 min read

Delight Your Customers with these Productivity Enh...

As you embark on a new decade, you might want to take some of these apps along in your quest to wow ...

Krishna Charan about 4 weeks ago. 5 min read

Customer Service Process: Build an Evergreen Suppo...

Every growing support team needs a standardized customer service process. Without proper guidelines ...

Akshaya Srikanth about 1 month ago. 12 min read

17 Customer Service Apps That Make Supporting a Br...

Customer service plays a crucial part in guiding a business to success. You need to have well though...

Josh Magsam about 1 month ago. 6 min read

A Guide to Video Technology for Support Teams

In our previous blog on video support, we discussed how video technology is changing the customer su...

Josh Magsam about 1 month ago. 5 min read

Four Ways Video is Changing the Customer Support L...

Ask most people to describe a customer service interaction, and they’ll likely give examples of te...