5 Ways Technology Can Improve Your Customer Satisfaction Rates

Michael . 5 min read

Customer support has a bright future with an abundance of new tools and technology, but sometimes you may not know when and where to use it all effectively. Many of these technologies will build on the success of the other, which means you’ll need to take care when approaching any of them. Besides, you may…

Samhita Suresh about 23 hours ago . 3 min read

How AI Powered Customer Support is Helping Busines...

Evolving behavior and changing buying patterns are forcing businesses to continually reinvent how...

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Kaavya Karthikeyan about 2 days ago . 4 min read

Delivering Happiness by Tony Hsieh: A Review

At Freshworks Academy, we always try to learn and grow. One of our latest ventures in this...

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Michael about 3 days ago . 6 min read

7 Keys to Managing Ticket Escalation

Let’s face it, nobody enjoys dealing with ticket escalations. When a ticket is escalated, it...

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Michael about 4 days ago . 5 min read

Customer Effort Score

Improving your company’s customer experience score by just 10% can boost revenue by more than $1...

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Michael about 5 days ago . 7 min read

How to Quantify Customer Experience

When you talk about your business’s customer experience, it’s easy to get caught up in the...

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Monica Maria about 1 week ago . 2 min read

Freshdesk Wins Four Customer Support Software Awar...

Year after year, the Freshdesk team works hard to ensure that we are consistently improving the...

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Michael about 1 week ago . 6 min read

3 Ways to Balance Strategy and Flexibility for Bet...

Every company has its own unique audience — and should have a unique approach to customer...

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