Your Actionable Guide to Customer Delight

Alex on April 22, 2021. 9 min read

Meeting customer expectations is just the bare minimum. To stand out in today’s competitive market and drive long-term growth, your business needs to go the extra mile to delight customers. Even after a lead finally converts, your job is far from over. You need to continue exceeding their expectations or you risk losing them to…

Sarah Chambers on April 21, 2021. 6 min read

How To Define A Customer Service Philosophy You Ca...

Customer service is the way you assist customers before, during, and after the sale. Some companies ...

Sarah Chambers on April 20, 2021. 6 min read

Why Your Customer-Centric Business Needs A Communi...

Not all goals are revenue-focused when you’re in the business of fulfilling customer expectations....

Akshaya Srikanth on April 16, 2021. 8 min read

5 Ways To Excel in Customer Intimacy

Have you ever interacted with a customer service rep at a Home Depot store? Or with a customer suppo...

Alex on April 13, 2021. 7 min read

Why a Customer Service Policy is Important & ...

You want to provide customers with a great customer service experience. But what does that mean exac...

Alex on April 9, 2021. 9 min read

Customer Service Automation: Benefits and How to G...

We live in an increasingly connected age where you can get real-time updates on practically any topi...

Nina Godlewski on April 5, 2021. 5 min read

Why your customers want two-way personalized conve...

Customers find it most memorable when they’re treated as unique individuals. This is especially tr...

editorial uk on March 31, 2021. 5 min read

Are we measuring customer experience (CX) the righ...

Many of the current customer experience metrics used are failing. This is why some businesses who ha...

Sarah Chambers on March 30, 2021. 7 min read

The complete guide to customer relations

Cultivating long-term, meaningful customer relations is an important part of any business. It goes b...

Alex on March 26, 2021. 8 min read

Why Is Customer Service Important: 4 Benefits You ...

When Jeff Bezos was asked by CNN what the single most important feature of Amazon’s success wa...