Chatbot applications

20 Fascinating Chatbot Applications From Six Key Industries

9 min read

What’s common between the customer service offered by a hotel, a retailer, and a bank these days? Chatbots! Chatbots today are being deployed across industries to assist customers (customer service), or engage with customers (sales and marketing), or do both. However, there are a few chatbot applications that are unique to each industry. In this…

Virtual assistants vs Chatbots: What’s the Difference & How to Choose the Right One?

Virtual assistants vs Chatbots: What’s the Diffe...

In the world of AI – chatbots, and virtual assistants are two popular words that are used inte...
7 Chatbot Features That Make Your Bot a Success

7 Chatbot Features That Make Your Bot a Success

When chatbots were first introduced in customer support, they were only capable of executing rule-ba...
How your support team can handle escalations & incidents better with the Freshdesk + PagerDuty integration

How your support team can handle escalations &...

Despite the global pressure of finding ways to solve customer challenges in the new normal, business...
How to Build a Dynamic Customer-Focused Culture in Your Company in 9 Steps

How to Build a Dynamic Customer-Focused Culture in...

“There is only one boss. The Customer.” – Sam Walton Customer focus is not a buzzword that...
The Complete Guide to 24/7 Support

The Complete Guide to 24/7 Support

Scaling your team to provide assistance around the clock might sound like a mammoth task. However, w...
Customer Retention Gets Tough. Here’s How to Deal With It

Customer Retention Gets Tough. Here’s How to Dea...

If you want your business to succeed, it’s not enough to just bring in new customers over and over...
Why Ecommerce Chatbots are a Must-have for Businesses Today

Why Ecommerce Chatbots are a Must-have for Busines...

Providing excellent customer service is a necessity for any ecommerce store. No matter how good your...
5 Ways You Can Show the Value and ROI of CX

5 Ways You Can Show the Value and ROI of CX

Do you believe your company understands the value of its customer experience (CX) programs? If not, ...
Getting Actionable Insights from Customer Support Conversations

Getting Actionable Insights from Customer Support ...

We’re in a world where the customer is king. We rely on them to reach out to us, tell us how they ...
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