What Is A Community Forum And How Can It Help Your Business?

Sarah Chambers on July 28, 2021. 7 min read

If you’ve ever found a solution online to an obscure tech problem you’ve had, then it’s very likely that you’ve interacted with an online community forum. Community forums allow people to connect and discuss shared interests. Especially now, where many people’s days are spent online, community forums represent a space of connection for many. Many…

Sarah Chambers on July 19, 2021. 5 min read

What Is Customer Perception And How Can Brands Tra...

Customer experience is key to gauge how your customers perceive your brand. The reaction that custom...

Sarah Chambers on June 16, 2021. 7 min read

How To Understand Customer Touch Points And Their ...

Jenny wakes up every morning at 8 am. While sipping her coffee, she opens up your company’s app to...

Sarah Chambers on June 14, 2021. 6 min read

What Is The Business Importance Of Customer Satisf...

To nobody’s surprise, sturdy success starts with good foundations. While the building materials ha...

Akshaya Srikanth on June 11, 2021. 7 min read

12 Excellent Customer Service Phrases for Everyday...

Your customer’s perception of you and your brand can be shaped in a single customer service intera...

Alex on June 9, 2021. 9 min read

7 Causes of Call Center Stress (And How to Fix The...

Working at a call center isn’t easy. In fact, over half of call center employees feel burned o...

Editorial UK on June 4, 2021. 4 min read

The top 5 customer service trends that should be p...

The pandemic era showed us that consumers were going online in their search for better and safer way...

Sarah Chambers on June 4, 2021. 6 min read

6 Tricky Customer Service Challenges And How To So...

About 82% of customers deeply value convenience, friendliness, and human touch when it comes to thei...

Alex on June 3, 2021. 8 min read

The Complete Guide to Delivering an Omnichannel Cu...

Customers have more options than ever. This is great from a customer point of view, but for business...

Akshaya Srikanth on May 26, 2021. 12 min read

What Is Customer Effort Score? [Free CES Survey Te...

Improving your company’s customer experience score by just 10% can boost revenue by more than $1 b...