Common Pain Points Support Agents Face and How to Solve Them Using a Contact Center Software

Akshaya Srikanth . 6 min read

Though contact centers sport a cheerful vibe, agent turnover is reported to be the number one challenge in contact centers1 across industries. Drilling down on this problem reveals that agents face a number of pain points while working at contact centers that are causing them to leave. Why should this worry you? With stats stating…

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