11 Crucial Customer Service KPIs You Need to Track in 2022

Akshaya Srikanth on October 22, 2021. 15 min read

Customer service is hard. Measuring the value of good customer service is even harder. However, only if you have quantifiable data on how well your support team is doing can you improve existing processes, make better staffing decisions, and ensure customer happiness. The best way to get these insights is by measuring customer service key…

Varnika Om on October 20, 2021. 11 min read

Omnichannel Retail: Your Ultimate Guide To Retail ...

According to the latest McKinsey report, the pandemic has redefined online shopping for the customer...

Monica Maria on October 19, 2021. 3 min read

Harness the Power of Personalized Support Solution...

Customer-facing organizations are constantly on the lookout for a customer support solution that can...

Ida Jessie Sagina on October 14, 2021. 9 min read

How To Drive Delight In An Age Of Fast-changing Cu...

Archers and bowmen trained in instinctive shooting have a special skill. Bystanders will see them ta...

Varnika Om on October 13, 2021. 8 min read

Digital Customer Experience: 2022 and beyond

A great digital customer experience ensures that your customers feel valued and understood, irrespec...

Akshaya Srikanth on October 11, 2021. 14 min read

Customer Service Resume: The Ultimate Guide with S...

Building a killer customer service resume is the key to standing out and making it to the first roun...

Sarah Chambers on October 8, 2021. 5 min read

6 Habits Of Customer Service Oriented Companies

Positioning a business around customer service doesn’t happen overnight. It requires the right peo...

Sarah Chambers on October 6, 2021. 8 min read

10 Tips To Improve Customer Service Communication

Customer service communication can play a huge role in how customers perceive your brand. For exam...

Krishna Charan on October 4, 2021. 6 min read

Best Customer Service Companies in 2021 (With Acti...

Every company has to offer exceptional customer service to carve a niche for themselves in an aggres...

Jessica Robinson on October 1, 2021. 6 min read

What Makes Customer Empowerment the Ultimate Strat...

Customers no longer want to be held back. Rather, customers want businesses to inspire a sense of in...