When Do You Know it’s Time to Switch Helpdesk?

Anastasia Savelieva 5 min read

There are times when a company or its support agents can be unhappy with the helpdesk they use. The reasons for this can vary – either the UI is not user-friendly, or the helpdesk does not easily integrate with other platforms, and many more. Yet, businesses tend to stick to one helpdesk despite their shortcomings…

Krishna Charan about 5 days ago. 11 min read

How To Build A Customer Service Strategy And Drive...

A good customer service strategy can be extremely rewarding in the age of social media. People love ...

Rohit Viswanathan about 6 days ago. 10 min read

The Ultimate Guide To Service Recovery

In certain situations, the time period right after a customer has a bad experience is your best oppo...

Akshaya Srikanth about 1 week ago. 5 min read

Contact Center vs Call Center: What is the Differe...

Although the terms ‘contact center’ and ‘call center’ seem synonymous, there are some key di...

Michelle about 1 week ago. 5 min read

How to Leverage Social Customer Care to Drive Sale...

Social media is overflowing with more content than anyone can ever consume, and if you want people t...

Sara Santanen about 2 weeks ago. 6 min read

The Number One Reason Customers Churn And What You...

It’s easy to think that the reasons for churn are out of your control: maybe the customer got a be...

Reg Dutton about 2 weeks ago. 5 min read

How to Maintain a Great Team Culture and Consisten...

As a growing customer service team, consistently delivering moments of WOW while maintaining a posit...

Varun Tyagi about 3 weeks ago. 6 min read

A Simple Method to Boost Your Support Team’s Pro...

Let’s face it – it’s easy for anxiety and boredom to creep into any job, including custome...

Michael about 3 weeks ago. 5 min read

How to Align Social Media Marketing with Social Cu...

Social media presents a unique opportunity for an organization to function as both a marketing chann...

Michelle about 3 weeks ago. 5 min read

Potential of Proactive Customer Support to Power L...

Imagine this: meeting a new acquaintance who raves about meeting you, but never follows up on making...