How to Create a Digital Experience that the Connected Customer Loves

Michelle 8 min read

We live in a more connected world than ever before. 90% of consumers have and use multiple devices to complete everyday tasks (including shopping) so having just a great in-store experience, or a killer website is no longer enough. In 2019, you have to provide a consistently excellent experience on all channels to win over…

Krishna Charan about 2 days ago. 7 min read

How To Build A Winning Customer Service Culture In...

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Hemalatha Sekar about 1 week ago. 3 min read

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James Ewen about 2 weeks ago. 5 min read

How to build a data-first customer service team

U.S. companies lose more than $62 billion annually due to poor customer service. That’s why gettin...

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Rohit Viswanathan about 3 weeks ago. 9 min read

Customer Service in Retail – A Differentiator

The lifeblood of retail businesses has always been sales. But it is customer service that turns thos...

Anastasia Savelieva about 3 weeks ago. 5 min read

When Do You Know it’s Time to Switch Helpdes...

There are times when a company or its support agents can be unhappy with the helpdesk they use. The ...

Krishna Charan about 4 weeks ago. 11 min read

How To Build A Customer Service Strategy And Drive...

A good customer service strategy can be extremely rewarding in the age of social media. People love ...

Rohit Viswanathan about 4 weeks ago. 10 min read

The Ultimate Guide To Service Recovery

In certain situations, the time period right after a customer has a bad experience is your best oppo...