Remote-training-onboarding

How Do Bots Help With Training Customer Service Teams Remotely

5 min read

How a support agent is introduced to a new role and how they’re coached until they can get up to speed plays a huge role in their performance throughout their career. In fact, organizations with a strong training and onboarding process improve new hire retention by 82% and productivity by over 70%1. So, it’s vital…

What is Email Tracking and How to Use it for Customer Service

What is Email Tracking and How to Use it for Custo...

People barely consider email tracking to be a new thing these days. Salespeople and marketers have b...
10 Marketplace Apps to Help You Fire on All Cylinders Even as You Adjust to the New Normal

10 Marketplace Apps to Help You Fire on All Cylind...

With the staggered re-opening of businesses following the shutdown, it’s time for customer support...
How to Evaluate your Customer Support Efforts

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Businesses need to get used to a world where pricing is no longer the major differentiator between b...
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Your company exists to provide products and services that fulfill your customers’ needs and provid...
10 ways to consistently ace customer communication

10 ways to consistently ace customer communication

Over the years, we have seen an explosion of different communication channels. With this rise, the r...
Resuming business operations? Here’s a checklist of canned responses you might want to add to your Freshdesk

Resuming business operations? Here’s a checklist...

The COVID -19 pandemic has overstretched customer support teams across all industries.  Many or...
11 Types of Customers, their Personality Traits and How to Win Them Over

11 Types of Customers, their Personality Traits an...

Customers are a group of people so diverse you shouldn’t be able to categorize them. And yet figur...
How to Optimize Field Service Scheduling and Improve Productivity

How to Optimize Field Service Scheduling and Impro...

Field service management (FSM) has changed in the last two decades. Gone are the days when dispatche...
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