Freshdesk Delighted Blog - Product Market Fit

Product/Market Fit 101: The What, Why, And How

Delighted Editorial on January 21, 2022. 7 min read

What is product/market fit? Entrepreneur and investor Marc Andreesen defines product/market fit (PMF) as ”being in a good market with a product that can satisfy that market” in his article The Only Thing That Matters1. You reach product/market fit by getting the right product to the right people, fulfilling a specific need that hasn’t been…

Akshaya Srikanth on January 19, 2022. 7 min read

20 Effective Empathy Statements for Chat Support

We can all agree that offering customer service on chat can significantly shorten wait times and all...

Varnika Om on January 18, 2022. 6 min read

The Complete Calendar for Customer Experience Conf...

With customer experience becoming more important than ever, interactive customer experience conferen...

Valerie Chen on January 6, 2022. 5 min read

How To Improve Customer Satisfaction With Data Ana...

Consumers, in their never-ending search for something new and better, expect excellence. And at the ...

Akshaya Srikanth on December 20, 2021. 13 min read

17 Customer Service Apps for Businesses of all siz...

Customer service apps play a crucial part in guiding your support agents to offer great customer ser...

Akshaya Srikanth on December 17, 2021. 8 min read

How To Deal With Difficult Customers (8 Tips for 2...

If you are in a customer-facing role, you will often have to deal with people who are angry, demandi...

Michael on December 17, 2021. 11 min read

Importance of Great Customer Service in Healthcare...

Healthcare is a customer service industry. Kind gestures and positive everyday interactions between ...

Ida Jessie Sagina on December 16, 2021. 10 min read

The 6 Biggest Digital Transformation Challenges (A...

In an era ruled by superior customer experiences and businesses converging towards being more custom...

Michael on December 14, 2021. 6 min read

10 Ways to Level Up Your Customer Service Analytic...

Advanced customer experience analytics allows you to gather valuable insights around customer behavi...

Akshaya Srikanth on December 8, 2021. 10 min read

Customer Service IS Important for Small Businesses...

Small businesses always have a ton of things going at all times – taking care of their teams and c...