Customer service KPIs

11 Crucial Customer Service KPIs You Need to Track in 2022

on October 22, 2021. 15 min read

Customer service is hard. Measuring the value of good customer service is even harder. However, only if you have quantifiable data on how well your support team is doing can you improve existing processes, make better staffing decisions, and ensure customer happiness. The best way to get these insights is by measuring customer service key…

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