customer touch points

How To Understand Customer Touch Points And Their Impact

on June 16, 2021. 7 min read

Jenny wakes up every morning at 8 am. While sipping her coffee, she opens up your company’s app to check the weather that day. Later, between work calls, Jenny checks your website on her laptop to see if it’s going to be windy in the afternoon – maybe it’s a good day for a bike…

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