What is B2B Customer Service and How to Improve it With Examples and Tips

Ida Jessie Sagina on May 27, 2022. 11 min read

It’s common knowledge that the sales and marketing strategies to win over B2B clients are very different from those that are used to attract B2C customers. We use different channels, expect different behaviors and create specific personas for each of these buyers. Similarly, when it comes to customer support, B2B customers have unique needs and…

Varnika Om on May 27, 2022. 11 min read

Your Guide to Customer Service in Retail

Retail businesses have been known to thrive on great products, in-store experiences, bold marketing ...

Varnika Om on May 26, 2022. 6 min read

How To Use B2B CRM To Improve B2B Relationships

According to Forbes, 44% of companies focus on customer acquisition, while only 18% focus on custome...

Varnika Om on May 24, 2022. 6 min read

Top 11 Help Desk Best Practices

A help desk software is designed to streamline customer conversations from across channels into one ...

Varnika Om on May 23, 2022. 6 min read

How to Identify and Address The 5 Most Common Cust...

One of the main roles of a customer support team is to identify customer needs and find solutions to...

Ida Jessie Sagina on May 20, 2022. 8 min read

4 Examples Of Good Customer Service In Schools And...

Customer service is often associated with consumer-facing companies, like Amazon or your favorite e-...

Akshaya Seshadri on May 19, 2022. 8 min read

5 Tips for Writing Perfect Tech Support Emails

There’s honestly nothing more alarming and boring than an automated email from a business. Whe...

Akshaya Srikanth on May 19, 2022. 9 min read

Digital Transformation & Customer Experience:...

The ways in which most businesses now operate and interact with customers is drastically different f...

Krishna Charan on May 13, 2022. 13 min read

The Top 15 Customer Experience Experts You Need To...

In any profession, success comes to those who are constantly evolving, staying updated on current tr...

Akshaya Srikanth on May 2, 2022. 10 min read

What is Average Handle Time (AHT) + An Easy Way To...

When it comes to customer service metrics and call center KPIs that measure team efficiency, no metr...