Mozilla_SecretSauce_CustomerSupport

Mozilla’s Secret Sauce to Customer Success Lies in Community-based Support

7 min read

Today, customer support isn’t restricted to email, phone, and chat. Each year sees new trends in the way brands wow their customers. But there’s one support channel that is powered by users themselves. In this week’s secret sauce edition, we discuss how Mozilla leverages its community to build great products and up its customer service…