How to Build a Dynamic Customer-Focused Culture in Your Company in 9 Steps

7 min read

“There is only one boss. The Customer.” – Sam Walton Customer focus is not a buzzword that companies throw around to stay relevant in today’s hyper-competitive market. It is a lifetime promise to your customers. It may sound very simple but it involves modifications to your business strategy that places more importance on caring for…

The Complete Guide to 24/7 Support

The Complete Guide to 24/7 Support

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Why E-commerce Chatbots are a Must-have for Businesses Today

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5 Ways You Can Show the Value and ROI of CX

Do you believe your company understands the value of its customer experience (CX) programs? If not, ...
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Getting Actionable Insights from Customer Support ...

We’re in a world where the customer is king. We rely on them to reach out to us, tell us how they ...
The Importance of Human Translation in Multilingual Customer Support

The Importance of Human Translation in Multilingua...

As a business grows, so does the focus on building and maintaining strong customer relationships. Bu...
Address Your Customer Grievances In a Snap With These 7 Wonders of the Freshdesk Marketplace

Address Your Customer Grievances In a Snap With Th...

Your customers need you now more than ever. And the sooner you are able to engage with them the bett...
3 Tips to Help Your Support Team Thrive Through the COVID-19 Pandemic

3 Tips to Help Your Support Team Thrive Through th...

Some markets are starting to get ready for an upcoming (and progressive) return to the workplace. Af...
People, Business and the Pandemic – Measuring the Long-Term Impact of COVID-19  [An Infographic]

People, Business and the Pandemic – Measurin...

We’ve been hearing a lot about the ‘new normal’ in the face of the current pandemic, and how b...
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