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Why a Customer Service Policy is Important & How To Create One

on April 13, 2021. 7 min read

You want to provide customers with a great customer service experience. But what does that mean exactly?  Let’s say a customer has a complaint about a recent purchase. Will all of your support agents handle it the same way? Maybe one agent feels that the situation warrants a refund while another doesn’t believe it requires…

Customer Service Automation: Benefits and How to Get Started

Customer Service Automation: Benefits and How to G...

We live in an increasingly connected age where you can get real-time updates on practically any topi...
Why your customers want two-way personalized conversations and how to give them that

Why your customers want two-way personalized conve...

Customers find it most memorable when they’re treated as unique individuals. This is especially tr...
Are we measuring customer experience (CX) the right way? 

Are we measuring customer experience (CX) the righ...

Many of the current customer experience metrics used are failing. This is why some businesses who ha...
The complete guide to customer relations

The complete guide to customer relations

Cultivating long-term, meaningful customer relations is an important part of any business. It goes b...
Why Is Customer Service Important: 4 Benefits You Cannot Overlook

Why Is Customer Service Important: 4 Benefits You ...

When Jeff Bezos was asked by CNN what the single most important feature of Amazon’s success wa...
What Is Average Handle Time? Tried & Tested Tips To Reduce It.

What Is Average Handle Time? Tried & Tested T...

When it comes to customer service metrics that measure team efficiency, no metric does a better job ...
How to Get Retail Customer Experience Right in a Digital-First Era

How to Get Retail Customer Experience Right in a D...

The importance of the retail customer experience has increased multifold over the pandemic, even at ...
The Complete Guide to Defining Customer Service Goals for your Business

The Complete Guide to Defining Customer Service Go...

Whether your marketing goals are lofty and far-reaching or finite and quick to achieve, the most imp...
8 Simple Strategies To Get More Happy Customers 

8 Simple Strategies To Get More Happy Customers 

The customer experience market was valued at $6.5 billion in 2019 and is expected to experience a 17...
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