customer perception

What Is Customer Perception And How Can Brands Track It

on July 19, 2021. 5 min read

Customer experience is key to gauge how your customers perceive your brand. The reaction that customers have in response to the way your company treats them is crucial. Businesses have to work hard to attain and retain customers, for which keeping an eye on customer perception matters throughout their lifecycle.  You have more influence than…

How To Understand Customer Touch Points And Their Impact

How To Understand Customer Touch Points And Their ...

Jenny wakes up every morning at 8 am. While sipping her coffee, she opens up your company’s app to...
What Is The Business Importance Of Customer Satisfaction

What Is The Business Importance Of Customer Satisf...

To nobody’s surprise, sturdy success starts with good foundations. While the building materials ha...
12 Excellent Customer Service Phrases for Everyday Conversations

12 Excellent Customer Service Phrases for Everyday...

Your customer’s perception of you and your brand can be shaped in a single customer service intera...
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7 Causes of Call Center Stress (And How to Fix The...

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The top 5 customer service trends that should be part of your growth strategy

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The pandemic era showed us that consumers were going online in their search for better and safer way...
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6 Tricky Customer Service Challenges And How To So...

About 82% of customers deeply value convenience, friendliness, and human touch when it comes to thei...
The Complete Guide to Delivering an Omnichannel Customer Experience

The Complete Guide to Delivering an Omnichannel Cu...

Customers have more options than ever. This is great from a customer point of view, but for business...
What Is Customer Effort Score? [Free CES Survey Template Included]

What Is Customer Effort Score? [Free CES Survey Te...

Improving your company’s customer experience score by just 10% can boost revenue by more than $1 b...
Experience inflation and ‘the need for speed’

Experience inflation and ‘the need for speed...

A few months ago it was time for the periodic service of my car. Now I have to say that my car could...
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