Aishwarya Hariharan

Content baby. Eats books for breakfast. Forever stuck trying to come up with a good analogy.

Aishwarya Hariharan

The One (and Only) Thing You Need to Do the Next Time You Go Out of Office

The One (and Only) Thing You Need to Do the Next T...

I love the lead up to vacations — the packing, the shopping, the anticipation and excitement of sh...
Staying motivated in customer service

Staying motivated in customer service

As anyone who’s ever worked in a customer support job or near a customer support team can tell you...
How to identify what you want from your online helpdesk

How to identify what you want from your online hel...

Ever since the coming of the Internet, businesses have had to embrace multiple channels of customer ...
Is Your Customer-Facing Team Diverse Enough?

Is Your Customer-Facing Team Diverse Enough?

Even as customer bases expand globally and teams stretch to meet this demand, your relationships wit...
The problem with your self-service approach

The problem with your self-service approach

Unless you’ve been living under a rock the last couple of years, you’d know that there’s a new...
Customer Spotlight: NeCTAR Uses Kbase To Redefine User Experience

Customer Spotlight: NeCTAR Uses Kbase To Redefine ...

About NeCTAR The National eResearch Collaboration Tools and Resources project (NeCTAR) provides an o...
Freshdesk Conclave at Bangkok

Freshdesk Conclave at Bangkok

Date: 25th August, 2016 Address:  Army Club Rd., Vibhavadi Rangsit, Bangkok, Thailand. Time: 9.00AM...
6 metrics to help you improve your call center performance

6 metrics to help you improve your call center per...

When you talk performance and customer acquisition strategies, the discussion is practically meaning...
The advantages of a cloud PBX system over an on-premise system

The advantages of a cloud PBX system over an on-pr...

If you’re a brand that wants to connect with your customers, the question should always be what ki...
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