Aishwarya Hariharan on September 21, 2017. 6 min read Staying motivated in customer service As anyone who’s ever worked in a customer support job or near a customer support team can tell you...
Aishwarya Hariharan on July 26, 2016. 3 min read 6 metrics to help you improve your call center per... When you talk performance and customer acquisition strategies, the discussion is practically meaning...
Aishwarya Hariharan on May 19, 2016. 4 min read Phone Channel Updates: Call conferencing, barging ... As Samuel Beckett put it: Most days, the sun shines, having no alternative, on nothing new. Today, h...
Aishwarya Hariharan on April 25, 2016. 3 min read April App Updates: Voice Search, Agent Ticket Summ... As Freshdesk HQ gears up to celebrate High Five day in style, we thought we’d spread some of the c...
Aishwarya Hariharan on January 18, 2016. 6 min read How to set up a frustration monitoring mechanism i... If you think about it, most of the time, customer frustration has little to do with the actual issue...
Aishwarya Hariharan on June 17, 2015. 4 min read Announcing Freshdesk for iPad and a makeover for A... The past is a foreign country; they do things differently there. For instance, there was a time whe...
Aishwarya Hariharan on June 10, 2015. 6 min read The Art of Writing Awesome Emails That Customers L... It is a truth universally acknowledged that the most important arrow in a support agent’s quiver i...
Aishwarya Hariharan on April 15, 2015. 3 min read Live chat updates: Offline chat, chat routing, Sho... Live chat, in my opinion, is one of the toughest channels a support agent has to handle. In fact, it...
Aishwarya Hariharan on March 31, 2015. 5 min read The Ultimate Spring Cleaning Checklist, For Your H... Spring cleaning is the worst… … until you’re done. Then, a rosy glow just settles on you a...