Akshaya Srikanth on April 16, 2021. 8 min read 5 Ways To Excel in Customer Intimacy Have you ever interacted with a customer service rep at a Home Depot store? Or with a customer suppo...
Akshaya Srikanth on March 25, 2021. 10 min read What Is Average Handle Time? Tried & Tested T... When it comes to customer service metrics that measure team efficiency, no metric does a better job ...
Akshaya Srikanth on March 17, 2021. 7 min read Best Email Management Software for Customer Servic... In 2020, close to 306.4 billion emails were exchanged each day, and this number is expected to shoot...
Akshaya Srikanth on March 4, 2021. 9 min read How To Become a Customer-Centric Business (Strateg... In a world where growth and revenue fuel business decisions, it comes as no surprise that customer-c...
Akshaya Srikanth on February 23, 2021. 11 min read 12 Customer Support Tools You Absolutely Need To H... In a world that is so technologically-driven, having the right customer support tools is essential t...
Akshaya Srikanth on February 10, 2021. 14 min read 15 Customer Needs You Should Know About + Tips To ... Customer needs and expectations are ever changing. Identifying, analyzing, and meeting customer need...
Akshaya Srikanth on January 4, 2021. 9 min read 8 Data-Backed Customer Service Trends for 2021 Each year, decision-makers scour reports on updated customer service trends to learn about how indus...
Akshaya Srikanth on December 28, 2020. 8 min read How Are Customer Service Chatbots Revolutionizing ... Much like every other aspect of virtually running a business, technology has drastically changed cus...
Akshaya Srikanth on December 22, 2020. 7 min read 23 Critical Customer Service Scripts For Your Team... When it comes to customer service scripts, practitioners are as divided as people are about pineappl...
