Akshaya Srikanth about 2 months ago. 9 min read 8 Simple Ways to Lower Your Customer Effort Score ... As customers, all of us have had at least one support experience that made us go ‘it’s really un...
Akshaya Srikanth about 3 months ago. 5 min read Contact Center vs Call Center: What is the Differe... Although the terms ‘contact center’ and ‘call center’ seem synonymous, there are some key di...
Akshaya Srikanth about 6 months ago. 5 min read How Many Roles do Customer Support Agents Play in ... When you ask any support agent what their day typically looks like, you are most likely to hear &#...
Akshaya Srikanth about 9 months ago. 7 min read Not-So-Usual Career Paths of Support Agents at Fre... The role of a customer support agent is quite exciting until you think about the career path. Common...
Akshaya Srikanth about 9 months ago. 5 min read The Ideal Features of an Enterprise Helpdesk From email to helpdesk, businesses come a long way. As your business expands, so do the needs of you...
Akshaya Srikanth about 10 months ago. 7 min read How Chatbots Improve Customer Experience What a customer takes home from a brand is the experience it provides. Gartner proved that customer ...
Akshaya Srikanth about 10 months ago. 5 min read How to Provide Quality Customer Service with a Fre... Let me start with a question: How much importance do you give to customer service in your organizati...
Akshaya Srikanth about 10 months ago. 6 min read Common Pain Points Support Agents Face and How to ... Though contact centers sport a cheerful vibe, agent turnover is reported to be the number one challe...
Akshaya Srikanth about 11 months ago. 5 min read Examples of Exceptional Support from Freshdesk What makes Batman so iconic? Apart from the cool gadgets and his fancy batmobile, it’s his ability...
