Akshaya Srikanth

Content, UX, copy, coffee, and poetry.

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How to Build an Effective Crisis Communication Plan

How to Build an Effective Crisis Communication Pla...

Communicating an ongoing crisis is a mammoth task for any business. Even more so in the time of a pa...
How to Set Up Your Customer Support Software for Remote Working

How to Set Up Your Customer Support Software for R...

“Adopt and change before any major trends or changes. – Jack Ma” Against the backd...
Work From Home Best Practices

Work From Home Best Practices

Not all of us are used to working from home. Most of us are used to the hustle and bustle at the off...
Five Guidelines to Help You Frame Better Customer Service Objectives in 2020

Five Guidelines to Help You Frame Better Customer ...

With the new year setting in, you might have already identified new leaves to turn, and set your cus...
17 Customer Service Apps That Make Supporting a Breeze

17 Customer Service Apps That Make Supporting a Br...

Customer service plays a crucial part in guiding a business to success. You need to have well though...
8 Simple Ways to Lower Your Customer Effort Score (CES)

8 Simple Ways to Lower Your Customer Effort Score ...

As customers, all of us have had at least one support experience that made us go ‘it’s really un...
Contact Center vs Call Center: What is the Difference?

Contact Center vs Call Center: What is the Differe...

Although the terms ‘contact center’ and ‘call center’ seem synonymous, there are some key di...
How Many Roles do Customer Support Agents Play in a Day?

How Many Roles do Customer Support Agents Play in ...

When you ask any support agent what their day typically looks like, you are most likely to hear  &#...
Not-So-Usual Career Paths of Support Agents at Freshdesk

Not-So-Usual Career Paths of Support Agents at Fre...

The role of a customer support agent is quite exciting until you think about the career path. Common...
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