Akshaya Srikanth

Content, UX, copy, coffee, and poetry.

Akshaya Srikanth

Contact Center vs Call Center: What is the Difference?

Contact Center vs Call Center: What is the Differe...

Although the terms ‘contact center’ and ‘call center’ seem synonymous, there are some key di...
How Many Roles do Customer Support Agents Play in a Day?

How Many Roles do Customer Support Agents Play in ...

When you ask any support agent what their day typically looks like, you are most likely to hear  &#...
Not-So-Usual Career Paths of Support Agents at Freshdesk

Not-So-Usual Career Paths of Support Agents at Fre...

The role of a customer support agent is quite exciting until you think about the career path. Common...
The Ideal Features of an Enterprise Helpdesk

The Ideal Features of an Enterprise Helpdesk

From email to helpdesk, businesses come a long way. As your business expands, so do the needs of you...
How Chatbots Improve Customer Experience

How Chatbots Improve Customer Experience

What a customer takes home from a brand is the experience it provides. Gartner proved that customer ...
How to Provide Quality Customer Service with a Free Ticketing Software

How to Provide Quality Customer Service with a Fre...

Let me start with a question: How much importance do you give to customer service in your organizati...
Common Pain Points Support Agents Face and How to Solve Them Using a Contact Center Software

Common Pain Points Support Agents Face and How to ...

Though contact centers sport a cheerful vibe, agent turnover is reported to be the number one challe...
Examples of Exceptional Support from Freshdesk

Examples of Exceptional Support from Freshdesk

What makes Batman so iconic? Apart from the cool gadgets and his fancy batmobile, it’s his ability...
How to Collaborate with a Support Agent to Improve Your UX Writing

How to Collaborate with a Support Agent to Improve...

You’ve built a great product and your customers love it for how it solves their problems. You’d ...
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