Akshaya Srikanth

Content, UX, copy, coffee, and poetry.

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5 Ways To Excel in Customer Intimacy

5 Ways To Excel in Customer Intimacy

Have you ever interacted with a customer service rep at a Home Depot store? Or with a customer suppo...
What Is Average Handle Time? Tried & Tested Tips To Reduce It.

What Is Average Handle Time? Tried & Tested T...

When it comes to customer service metrics that measure team efficiency, no metric does a better job ...
Best Email Management Software for Customer Service in 2021

Best Email Management Software for Customer Servic...

In 2020, close to 306.4 billion emails were exchanged each day, and this number is expected to shoot...
How To Become a Customer-Centric Business (Strategy + Tips)

How To Become a Customer-Centric Business (Strateg...

In a world where growth and revenue fuel business decisions, it comes as no surprise that customer-c...
12 Customer Support Tools You Absolutely Need To Have in 2021

12 Customer Support Tools You Absolutely Need To H...

In a world that is so technologically-driven, having the right customer support tools is essential t...
15 Customer Needs You Should Know About + Tips To Solve Them

15 Customer Needs You Should Know About + Tips To ...

Customer needs and expectations are ever changing. Identifying, analyzing, and meeting customer need...
8 Data-Backed Customer Service Trends for 2021

8 Data-Backed Customer Service Trends for 2021

Each year, decision-makers scour reports on updated customer service trends to learn about how indus...
How Are Customer Service Chatbots Revolutionizing Support

How Are Customer Service Chatbots Revolutionizing ...

Much like every other aspect of virtually running a business, technology has drastically changed cus...
23 Critical Customer Service Scripts For Your Team + 3 Bonus Tips

23 Critical Customer Service Scripts For Your Team...

When it comes to customer service scripts, practitioners are as divided as people are about pineappl...
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