Akshaya Srikanth

Content, UX, copy, coffee, and poetry.

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20 Fascinating Chatbot Applications From Six Key Industries

20 Fascinating Chatbot Applications From Six Key I...

What’s common between the customer service offered by a hotel, a retailer, and a bank these days? ...
Virtual assistants vs Chatbots: What’s the Difference & How to Choose the Right One?

Virtual assistants vs Chatbots: What’s the Diffe...

In the world of AI – chatbots, and virtual assistants are two popular words that are used inte...
7 Chatbot Features That Make Your Bot a Success

7 Chatbot Features That Make Your Bot a Success

When chatbots were first introduced in customer support, they were only capable of executing rule-ba...
The Complete Guide to 24/7 Support

The Complete Guide to 24/7 Support

Scaling your team to provide assistance around the clock might sound like a mammoth task. However, w...
Why Ecommerce Chatbots are a Must-have for Businesses Today

Why Ecommerce Chatbots are a Must-have for Busines...

Providing excellent customer service is a necessity for any ecommerce store. No matter how good your...
4 Ways AI Simplifies Remote Training and Onboarding

4 Ways AI Simplifies Remote Training and Onboardin...

How a support agent is introduced to a new role and how they’re coached until they can get up ...
The Complete Guide to Customer Feedback

The Complete Guide to Customer Feedback

Your company exists to provide products and services that fulfill your customers’ needs and provid...
The Complete Guide to Customer Feedback

The Complete Guide to Customer Feedback

Your company exists to provide products and services that fulfill your customers’ needs and provid...
11 Experts Share Their Tips on How to Adapt to Working From Home

11 Experts Share Their Tips on How to Adapt to Wor...

If you are working from home for the first time, you may have needed some time to figure out what wo...
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