Akshaya Srikanth on September 20, 2021. 15 min read The Complete Guide to Improving E-commerce Experie... The secret to the success of your e-commerce business lies in improving the experience you deliver t...
Akshaya Srikanth on September 7, 2021. 3 min read 8 Customer Service Memes That Will Make You Laugh ... When you work in a high-stress role where conversations are difficult, and work is seemingly endless...
Akshaya Srikanth on June 11, 2021. 7 min read 12 Excellent Customer Service Phrases for Everyday... Your customer’s perception of you and your brand can be shaped in a single customer service intera...
Akshaya Srikanth on May 26, 2021. 12 min read What Is Customer Effort Score? [Free CES Survey Te... Improving your company’s customer experience score by just 10% can boost revenue by more than $1 b...
Akshaya Srikanth on April 16, 2021. 8 min read 5 Ways To Excel in Customer Intimacy Have you ever interacted with a customer service rep at a Home Depot store? Or with a customer suppo...
Akshaya Srikanth on March 25, 2021. 10 min read What Is Average Handle Time? Tried & Tested T... When it comes to customer service metrics that measure team efficiency, no metric does a better job ...
Akshaya Srikanth on March 17, 2021. 7 min read Best Email Management Software for Customer Servic... In 2020, close to 306.4 billion emails were exchanged each day, and this number is expected to shoot...
Akshaya Srikanth on March 4, 2021. 9 min read How To Become a Customer-Centric Business (Strateg... In a world where growth and revenue fuel business decisions, it comes as no surprise that customer-c...
Akshaya Srikanth on February 23, 2021. 11 min read 12 Customer Support Tools You Absolutely Need To H... In a world that is so technologically-driven, having the right customer support tools is essential t...
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