Akshaya Srikanth

Content, UX, copy, coffee, and poetry.

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The Complete Guide to Improving E-commerce Experience in 2021

The Complete Guide to Improving E-commerce Experie...

The secret to the success of your e-commerce business lies in improving the experience you deliver t...
8 Customer Service Memes That Will Make You Laugh Out Loud

8 Customer Service Memes That Will Make You Laugh ...

When you work in a high-stress role where conversations are difficult, and work is seemingly endless...
12 Excellent Customer Service Phrases for Everyday Conversations

12 Excellent Customer Service Phrases for Everyday...

Your customer’s perception of you and your brand can be shaped in a single customer service intera...
What Is Customer Effort Score? [Free CES Survey Template Included]

What Is Customer Effort Score? [Free CES Survey Te...

Improving your company’s customer experience score by just 10% can boost revenue by more than $1 b...
5 Ways To Excel in Customer Intimacy

5 Ways To Excel in Customer Intimacy

Have you ever interacted with a customer service rep at a Home Depot store? Or with a customer suppo...
What Is Average Handle Time? Tried & Tested Tips To Reduce It.

What Is Average Handle Time? Tried & Tested T...

When it comes to customer service metrics that measure team efficiency, no metric does a better job ...
Best Email Management Software for Customer Service in 2021

Best Email Management Software for Customer Servic...

In 2020, close to 306.4 billion emails were exchanged each day, and this number is expected to shoot...
How To Become a Customer-Centric Business (Strategy + Tips)

How To Become a Customer-Centric Business (Strateg...

In a world where growth and revenue fuel business decisions, it comes as no surprise that customer-c...
12 Customer Support Tools You Absolutely Need To Have in 2021

12 Customer Support Tools You Absolutely Need To H...

In a world that is so technologically-driven, having the right customer support tools is essential t...
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