Akshaya Srikanth

Content, UX, copy, coffee, and poetry.

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12 Customer Support Tools You Absolutely Need To Have in 2021

12 Customer Support Tools You Absolutely Need To H...

In a world that is so technologically-driven, having the right customer support tools is essential t...
15 Customer Needs You Should Know About + Tips To Solve Them

15 Customer Needs You Should Know About + Tips To ...

Customer needs and expectations are ever changing. Identifying, analyzing, and meeting customer need...
8 Data-Backed Customer Service Trends for 2021

8 Data-Backed Customer Service Trends for 2021

Each year, decision-makers scour reports on updated customer service trends to learn about how indus...
How Are Customer Service Chatbots Revolutionizing Support

How Are Customer Service Chatbots Revolutionizing ...

Much like every other aspect of virtually running a business, technology has drastically changed cus...
23 Critical Customer Service Scripts For Your Team + 3 Bonus Tips

23 Critical Customer Service Scripts For Your Team...

When it comes to customer service scripts, practitioners are as divided as people are about pineappl...
AI in Customer Service: A Game Changer for Businesses

AI in Customer Service: A Game Changer for Busines...

Do you think the benefits of using artificial intelligence or AI in customer service are massively o...
20 Fascinating Chatbot Applications From Six Key Industries

20 Fascinating Chatbot Applications From Six Key I...

What’s common between the customer service offered by a hotel, a retailer, and a bank these days? ...
Virtual assistants vs Chatbots: What’s the Difference & How to Choose the Right One?

Virtual assistants vs Chatbots: What’s the Diffe...

In the world of AI – chatbots, and virtual assistants are two popular words that are used inte...
7 Chatbot Features That Make Your Bot a Success

7 Chatbot Features That Make Your Bot a Success

When chatbots were first introduced in customer support, they were only capable of executing rule-ba...
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