Akshaya Srikanth about 1 week ago. 11 min read 12 Customer Support Tools You Absolutely Need To H... In a world that is so technologically-driven, having the right customer support tools is essential t...
Akshaya Srikanth about 3 weeks ago. 14 min read 15 Customer Needs You Should Know About + Tips To ... Customer needs and expectations are ever changing. Identifying, analyzing, and meeting customer need...
Akshaya Srikanth about 2 months ago. 9 min read 8 Data-Backed Customer Service Trends for 2021 Each year, decision-makers scour reports on updated customer service trends to learn about how indus...
Akshaya Srikanth about 2 months ago. 8 min read How Are Customer Service Chatbots Revolutionizing ... Much like every other aspect of virtually running a business, technology has drastically changed cus...
Akshaya Srikanth about 2 months ago. 7 min read 23 Critical Customer Service Scripts For Your Team... When it comes to customer service scripts, practitioners are as divided as people are about pineappl...
Akshaya Srikanth about 3 months ago. 6 min read AI in Customer Service: A Game Changer for Busines... Do you think the benefits of using artificial intelligence or AI in customer service are massively o...
Akshaya Srikanth about 4 months ago. 9 min read 20 Fascinating Chatbot Applications From Six Key I... What’s common between the customer service offered by a hotel, a retailer, and a bank these days? ...
Akshaya Srikanth about 4 months ago. 6 min read Virtual assistants vs Chatbots: What’s the Diffe... In the world of AI – chatbots, and virtual assistants are two popular words that are used inte...
Akshaya Srikanth about 4 months ago. 6 min read 7 Chatbot Features That Make Your Bot a Success When chatbots were first introduced in customer support, they were only capable of executing rule-ba...
