Akshaya Srikanth about 6 days ago. 5 min read Contact Center vs Call Center: What is the Differe... Although the terms ‘contact center’ and ‘call center’ seem synonymous, there are some key di...
Akshaya Srikanth about 3 months ago. 5 min read How Many Roles do Customer Support Agents Play in ... When you ask any support agent what their day typically looks like, you are most likely to hear &#...
Akshaya Srikanth about 6 months ago. 7 min read Not-So-Usual Career Paths of Support Agents at Fre... The role of a customer support agent is quite exciting until you think about the career path. Common...
Akshaya Srikanth about 6 months ago. 5 min read The Ideal Features of an Enterprise Helpdesk From email to helpdesk, businesses come a long way. As your business expands, so do the needs of you...
Akshaya Srikanth about 7 months ago. 7 min read How Chatbots Improve Customer Experience What a customer takes home from a brand is the experience it provides. Gartner proved that customer ...
Akshaya Srikanth about 7 months ago. 5 min read How to Provide Quality Customer Service with a Fre... Let me start with a question: How much importance do you give to customer service in your organizati...
Akshaya Srikanth about 7 months ago. 6 min read Common Pain Points Support Agents Face and How to ... Though contact centers sport a cheerful vibe, agent turnover is reported to be the number one challe...
Akshaya Srikanth about 7 months ago. 5 min read Examples of Exceptional Support from Freshdesk What makes Batman so iconic? Apart from the cool gadgets and his fancy batmobile, it’s his ability...
Akshaya Srikanth about 8 months ago. 7 min read How to Collaborate with a Support Agent to Improve... You’ve built a great product and your customers love it for how it solves their problems. You’d ...
