Akshaya Srikanth

Content, UX, copy, coffee, and poetry.

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20 Effective Empathy Statements for Chat Support

20 Effective Empathy Statements for Chat Support

We can all agree that offering customer service on chat can significantly shorten wait times and all...
17 Customer Service Apps for Businesses of all sizes

17 Customer Service Apps for Businesses of all siz...

Customer service apps play a crucial part in guiding your support agents to offer great customer ser...
How To Deal With Difficult Customers (8 Tips for 2022)

How To Deal With Difficult Customers (8 Tips for 2...

If you are in a customer-facing role, you will often have to deal with people who are angry, demandi...
Customer Service IS Important for Small Businesses (+ 8 Tips)

Customer Service IS Important for Small Businesses...

Small businesses always have a ton of things going at all times – taking care of their teams and c...
11 Crucial Customer Service KPIs You Need to Track in 2022

11 Crucial Customer Service KPIs You Need to Track...

Customer service is hard. Measuring the value of good customer service is even harder. However, only...
Customer Service Resume: The Ultimate Guide with Samples & Templates

Customer Service Resume: The Ultimate Guide with S...

Building a killer customer service resume is the key to standing out and making it to the first roun...
The Complete Guide to Improving E-commerce Experience in 2021

The Complete Guide to Improving E-commerce Experie...

The secret to the success of your e-commerce business lies in improving the experience you deliver t...
8 Customer Service Memes That Will Make You Laugh Out Loud

8 Customer Service Memes That Will Make You Laugh ...

When you work in a high-stress role where conversations are difficult, and work is seemingly endless...
12 Excellent Customer Service Phrases for Everyday Conversations

12 Excellent Customer Service Phrases for Everyday...

Your customer’s perception of you and your brand can be shaped in a single customer service intera...
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