Alex

I'm a Narcos and cheese kind of person who loves creating content that helps businesses improve their customer service.

Alex

7 Causes of Call Center Stress (And How to Fix Them)

7 Causes of Call Center Stress (And How to Fix The...

Working at a call center isn’t easy. In fact, over half of call center employees feel burned o...
The Complete Guide to Delivering an Omnichannel Customer Experience

The Complete Guide to Delivering an Omnichannel Cu...

Customers have more options than ever. This is great from a customer point of view, but for business...
10 Strategies to Measure & Boost Customer Service Agent Productivity

10 Strategies to Measure & Boost Customer Ser...

Your customer service reps are on the front lines of your business. Every day, they’re interacting...
The Future of Customer Service Technology: 5 Key Trends

The Future of Customer Service Technology: 5 Key T...

As the customer service industry evolves, customers are increasingly expecting flawless customer ser...
Your Practical Guide to Succeeding with Customer Intelligence

Your Practical Guide to Succeeding with Customer I...

How much do you know about your customers? Who are they? What makes them leave and what makes them l...
Your Actionable Guide to Customer Delight

Your Actionable Guide to Customer Delight

Meeting customer expectations is just the bare minimum. To stand out in today’s competitive market...
Why a Customer Service Policy is Important & How To Create One

Why a Customer Service Policy is Important & ...

You want to provide customers with a great customer service experience. But what does that mean exac...
Customer Service Automation: Benefits and How to Get Started

Customer Service Automation: Benefits and How to G...

We live in an increasingly connected age where you can get real-time updates on practically any topi...
Why Is Customer Service Important: 4 Benefits You Cannot Overlook

Why Is Customer Service Important: 4 Benefits You ...

When Jeff Bezos was asked by CNN what the single most important feature of Amazon’s success wa...
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