Alex

I'm a Narcos and cheese kind of person who loves creating content that helps businesses improve their customer service.

Alex

Your Actionable Guide to Customer Delight

Your Actionable Guide to Customer Delight

Meeting customer expectations is just the bare minimum. To stand out in today’s competitive market...
Why a Customer Service Policy is Important & How To Create One

Why a Customer Service Policy is Important & ...

You want to provide customers with a great customer service experience. But what does that mean exac...
Customer Service Automation: Benefits and How to Get Started

Customer Service Automation: Benefits and How to G...

We live in an increasingly connected age where you can get real-time updates on practically any topi...
Why Is Customer Service Important: 4 Benefits You Cannot Overlook

Why Is Customer Service Important: 4 Benefits You ...

When Jeff Bezos was asked by CNN what the single most important feature of Amazon’s success wa...
8 Simple Strategies To Get More Happy Customers 

8 Simple Strategies To Get More Happy Customers 

The customer experience market was valued at $6.5 billion in 2019 and is expected to experience a 17...
A Guide to Digital Transformation in Customer Support

A Guide to Digital Transformation in Customer Supp...

In the business world, the necessity of successful digitization is becoming unavoidable, and there m...
Top 11 Ideal Customer Satisfaction Survey Questions for 2021

Top 11 Ideal Customer Satisfaction Survey Question...

You do your best to provide outstanding customer service. You work hard, follow best practices, and ...
How to Improve Customer Service: Top 10 Practical Tips

How to Improve Customer Service: Top 10 Practical ...

Like most business leaders, you want your company to provide a great customer service experience. Yo...
What Is Customer Service Experience?

What Is Customer Service Experience?

To win over today’s customers, delivering good customer service alone is not enough. You also need...
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