Allan Roy on February 25, 2022. 4 min read Getting AI-Powered Customer Service Right Artificial intelligence (AI) in customer service isn’t a new concept. Harnessing the true power of...
Allan Roy on February 24, 2022. 4 min read Agent Delight is Just as Important as Customer Del... Although most agents enjoy solving customer problems, the pandemic has put them under a new kind of ...
Allan Roy on February 24, 2022. 5 min read Why Brands Need a Messaging-First Approach to Cust... The last two years have proven that customer-first businesses must be flexible to thrive. That means...
Allan Roy on February 22, 2022. 4 min read Personalize Every Customer’s Journey with Omnich... In 2022, omnichannel will replace multichannel as one of the top strategies for brands to reach digi...
Allan Roy on February 21, 2022. 4 min read Why Digital-First Customer Service is a CX Must-Ha... As we enter 2022, we must reflect on how the digital-first experiences of the last two years have re...
