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How to deal with tricky customers this Halloween (and at other times too)

How to deal with tricky customers this Halloween (...

The close of October brings with it, a new season of Stranger Things, an increased risk of tooth dec...
Huddle up: Internal conversations when and where you need them

Huddle up: Internal conversations when and where y...

Technology has greatly simplified our lives, but there’s still a surprising amount of roadblocks a...
How Service Level Agreements can make or break your support

How Service Level Agreements can make or break you...

If you’ve contacted the support team of an organization you have, at some point, felt like you’r...
Webinar: How to increase Agent Productivity

Webinar: How to increase Agent Productivity

Why is agent productivity important? We have been going on about agent productivity for a bit now. T...
An easy way to prioritize your work

An easy way to prioritize your work

If your day is anything like mine, the first thing you see when you get into work is probably a wall...
Alexander Graham Bell and Customer Support

Alexander Graham Bell and Customer Support

Do you remember a time when you had to send a runner carrying a strongly-worded stone tablet if you ...
4 Ways to Stay Productive for the 4th of July

4 Ways to Stay Productive for the 4th of July

As families all over America look forward to kick back and enjoy a long weekend, popular brands are ...
What it’s like to be a Freshdesk Support Agent

What it’s like to be a Freshdesk Support Agent

Much of the magic that happens behind the scenes of great customer support is never known to the out...
Is the customer always right?

Is the customer always right?

You’ve probably heard someone tell you that the customer is always right, especially if you’ve h...
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