Durga Sundaram

PMM at Freshworks. Advocate for great customer experiences. Weakness for anything furry with a wet nose.

Durga Sundaram

Brand new features for the holiday season

Brand new features for the holiday season

With the holiday season upon us, your customers and agents are probably taking some well-deserved ti...
The Perfect Christmas Bundle for Support Agents

The Perfect Christmas Bundle for Support Agents

Let’s be honest, we’d all appreciate a little less work during the holiday season.  Luckily for...
Moving to the Mint Experience – Freshdesk Support Team’s Story

Moving to the Mint Experience – Freshdesk Suppor...

Our support teams were one of the early adopters of Freshdesk’s new version — the Mint Exper...
The Features You Have Been Waiting For

The Features You Have Been Waiting For

As Freshdesk users, you constantly provide us with great feedback as our product evolves. Your feedb...
Before and After Freshdesk Mint — The Support Agent Experience

Before and After Freshdesk Mint — The Support Ag...

Are support agents happy with Freshdesk Mint? This was the most pressing question we had on our mind...
Celebrating Customer Service at Freshworks

Celebrating Customer Service at Freshworks

Customer Service Week is celebrated every year during the first week of October. This year, with our...
Freshdesk Sandbox: Making Change Simple

Freshdesk Sandbox: Making Change Simple

You might be familiar with some of the changes Freshworks has gone through in the last year. We rebr...