Editorial UK

Editorial UK

The top 5 customer service trends that should be part of your growth strategy

The top 5 customer service trends that should be p...

The pandemic era showed us that consumers were going online in their search for better and safer way...
The Importance of Putting Customer Service at the Centre of Your Growth Strategy

The Importance of Putting Customer Service at the ...

We’ve now reached a pivotal point in customer service where it’s essential to take a proactive a...
Are we measuring customer experience (CX) the right way? 

Are we measuring customer experience (CX) the righ...

Many of the current customer experience metrics used are failing. This is why some businesses who ha...