Girish Shenoy on May 20, 2020. 4 min read Introducing Automations for Field Service Manageme... Field technicians, as part of their service workflow, are required to execute certain repetitive tas...
Girish Shenoy on May 1, 2020. 3 min read Now your field team can be productive anywhere and... Field service providers routinely receive calls for help from remote places. At Freshdesk, we see ou...
Girish Shenoy on December 12, 2019. 2 min read Monitor Workloads and Assign Tasks Efficiently wit... Managing remote field teams from your desk as a helpdesk agent or service dispatcher can be hard. ...
Girish Shenoy on July 15, 2019. 5 min read Introducing Field Service Management Some customer problems need to be solved in person. A broken washing machine, a stalled car, or a ...
Girish Shenoy on September 30, 2018. 3 min read Celebrating Customer Service Week! Customer Service Week was originally created in 1984 to recognize the importance of excellent custom...
Girish Shenoy on September 27, 2018. 2 min read Stay Informed About Helpdesk Changes with Audit Lo... Support is a team game. Customer queries often require agents to team up, collaborate across groups ...
Girish Shenoy on September 21, 2018. 3 min read One Year of Freshdesk Mint This October will mark the one year anniversary of Freshdesk Mint. We rebuilt Freshdesk from the gro...
Girish Shenoy on August 27, 2018. 3 min read Freshdesk+Freshconnect: Support Customers as a Tea... Providing good customer support is a team game. Large or small, established enterprise or scrappy st...
Girish Shenoy on July 10, 2018. 3 min read A Better Way to Monitor Your Performance and Show ... Support managers have a challenging job. On the one hand, managers are expected to monitor teams of ...
