Girish Shenoy about 8 months ago. 4 min read Introducing Automations for Field Service Manageme... Field technicians, as part of their service workflow, are required to execute certain repetitive tas...
Girish Shenoy about 9 months ago. 2 min read Now your field team can be productive anywhere and... Field service providers routinely receive calls for help from remote places. At Freshdesk, we see ou...
Girish Shenoy about 1 year ago. 2 min read Monitor Workloads and Assign Tasks Efficiently wit... Managing remote field teams from your desk as a helpdesk agent or service dispatcher can be hard. ...
Girish Shenoy about 2 years ago. 5 min read Introducing Field Service Management Some customer problems need to be solved in person. A broken washing machine, a stalled car, or a ...
Girish Shenoy about 2 years ago. 3 min read Celebrating Customer Service Week! Customer Service Week was originally created in 1984 to recognize the importance of excellent custom...
Girish Shenoy about 2 years ago. 2 min read Stay Informed About Helpdesk Changes with Audit Lo... Support is a team game. Customer queries often require agents to team up, collaborate across groups ...
Girish Shenoy about 2 years ago. 3 min read One Year of Freshdesk Mint This October will mark the one year anniversary of Freshdesk Mint. We rebuilt Freshdesk from the gro...
Girish Shenoy about 2 years ago. 3 min read Freshdesk+Freshconnect: Support Customers as a Tea... Providing good customer support is a team game. Large or small, established enterprise or scrappy st...
Girish Shenoy about 3 years ago. 3 min read A Better Way to Monitor Your Performance and Show ... Support managers have a challenging job. On the one hand, managers are expected to monitor teams of ...
