Girish Shenoy

Product Marketer for Freshdesk. Interested in watches, cheese, and design. PC > Console

Girish Shenoy

Introducing Automations for Field Service Management

Introducing Automations for Field Service Manageme...

Field technicians, as part of their service workflow, are required to execute certain repetitive tas...
Now your field team can be productive anywhere and anytime with Freshdesk’s offline mode

Now your field team can be productive anywhere and...

Field service providers routinely receive calls for help from remote places. At Freshdesk, we see ou...
Monitor Workloads and Assign Tasks Efficiently with the New Scheduling Dashboard

Monitor Workloads and Assign Tasks Efficiently wit...

Managing remote field teams from your desk as a helpdesk agent or service dispatcher can be hard.  ...
Introducing Field Service Management

Introducing Field Service Management

Some customer problems need to be solved in person.  A broken washing machine, a stalled car, or a ...
Celebrating Customer Service Week!

Celebrating Customer Service Week!

Customer Service Week was originally created in 1984 to recognize the importance of excellent custom...
Stay Informed About Helpdesk Changes with Audit Log

Stay Informed About Helpdesk Changes with Audit Lo...

Support is a team game. Customer queries often require agents to team up, collaborate across groups ...
One Year of Freshdesk Mint

One Year of Freshdesk Mint

This October will mark the one year anniversary of Freshdesk Mint. We rebuilt Freshdesk from the gro...
Freshdesk+Freshconnect: Support Customers as a Team with Better Context

Freshdesk+Freshconnect: Support Customers as a Tea...

Providing good customer support is a team game. Large or small, established enterprise or scrappy st...
A Better Way to Monitor Your Performance and Show off Your Success

A Better Way to Monitor Your Performance and Show ...

Support managers have a challenging job. On the one hand, managers are expected to monitor teams of ...
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