Girish Shenoy on December 12, 2019. 2 min read Monitor Workloads and Assign Tasks Efficiently wit... Managing remote field teams from your desk as a helpdesk agent or service dispatcher can be hard. ...
Girish Shenoy on November 30, 2017. 4 min read Powering up productivity with Ultius – From ... Despite countless chat apps and communication tools, Email still endures as one of the most used bec...
Girish Shenoy on July 11, 2016. 3 min read Introducing the Freshdesk Developer Portal At Freshdesk, we’re always looking to grow and improve on the quality of customer support we can h...
Girish Shenoy on May 12, 2015. 2 min read Freshdesk for Five9 – Make customer support ... Despite the latest and greatest innovations, despite the technological wizardry and works of pure ge...
Girish Shenoy on March 24, 2015. 2 min read Share your resources with ease using our new integ... It has happened to every one of us. You slave over a user guide for months, trying to make it the mo...
Girish Shenoy on October 3, 2013. 4 min read "But it’s just one reply!" and why... Ever had an angry customer calling in to your support line? The type that screams till your ear drum...
Girish Shenoy on July 2, 2013. 1 min read Support a global customer base across timezones wi... Forget time machines. Manage SLAs across time-zones and shifts with Multiple Business Hours Customer...