Hemalatha Sekar on November 6, 2019. 3 min read Freshdesk Mobile App Facelift – Five Feature... Today’s consumers expect a prompt, seamless support and service experience across all touchpoi...
Hemalatha Sekar on July 23, 2019. 5 min read Chatbot Vs. Live Chat: Which Is Winning The Custom... Implementing live chat in business websites increased average order value by 14%1 and website pages ...
Hemalatha Sekar on July 8, 2019. 10 min read Recognize Your Customers: A Complete Guide on Cust... You decide to buy a phone. Do you go for the phone of your dreams even though it’s beyond your bud...
Hemalatha Sekar on June 12, 2019. 5 min read Can Bots Convey Empathy in Customer Interactions? Humans have always loved the idea of robots having feelings. Hollywood has cashed in on this affinit...
Hemalatha Sekar on May 17, 2019. 6 min read How to Sound Human in the Age of Chatbots The digitally conscious customer of today needs immediate responses. A key factor in staying ahead o...
Hemalatha Sekar on April 4, 2019. 5 min read Live Chat Support 101 The past two decades have witnessed emails going on to become one of the most preferred modes of con...
