Hemalatha Sekar

Content writer on a journey of sophophilic-ism.

Hemalatha Sekar

Chatbot Vs. Live Chat: Which Is Winning The Customer Service Game & Why?

Chatbot Vs. Live Chat: Which Is Winning The Custom...

Implementing live chat in business websites increased average order value by 14%1 and website pages ...
Recognize Your Customers: A Complete Guide on Customer Behavioral Cues and Building Customer Relationships

Recognize Your Customers: A Complete Guide on Cust...

You decide to buy a phone. Do you go for the phone of your dreams even though it’s beyond your bud...
Can Bots Convey Empathy in Customer Interactions?

Can Bots Convey Empathy in Customer Interactions?

Humans have always loved the idea of robots having feelings. Hollywood has cashed in on this affinit...
How to Sound Human in the Age of Chatbots

How to Sound Human in the Age of Chatbots

The digitally conscious customer of today needs immediate responses. A key factor in staying ahead o...
30 Chat Support Tips to Nurture Customer Relationships [Infographic]

30 Chat Support Tips to Nurture Customer Relations...

Customer support is an ever-evolving industry with a remarkably simple goal — to give a pleasant e...
How to Show Empathy in Chat Support

How to Show Empathy in Chat Support

Empathy – We’ve heard of it, read blogs about it and at times have tried to consciously prac...
Live Chat Support 101

Live Chat Support 101

The past two decades have witnessed emails going on to become one of the most preferred modes of con...