Hemalatha Sekar

Content writer on a journey of sophophilic-ism.

Hemalatha Sekar

Can Bots Convey Empathy in Customer Interactions?

Can Bots Convey Empathy in Customer Interactions?

Humans have always loved the idea of robots having feelings. Hollywood has cashed in on this affinit...
How to Sound Human in the Age of Chatbots

How to Sound Human in the Age of Chatbots

The digitally conscious customer of today needs immediate responses. A key factor in staying ahead o...
30 Chat Support Tips to Nurture Customer Relationships [Infographic]

30 Chat Support Tips to Nurture Customer Relations...

Customer support is an ever-evolving industry with a remarkably simple goal — to give a pleasant e...
How to Show Empathy in Chat Support

How to Show Empathy in Chat Support

Empathy – We’ve heard of it, read blogs about it and at times have tried to consciously prac...
Live Chat Support 101

Live Chat Support 101

The past two decades have witnessed emails going on to become one of the most preferred modes of con...