The COVID-19 crisis has pushed us all out of our comfort zones – both merchants and consumers....

There are many moving parts in play when trying to explain, let alone execute, an exceptional custom...

A good customer service strategy can be extremely rewarding in the age of soaring customer expectati...

First Call Resolution is a vital contact center metric that monitors accurate and prompt support, tr...

There’s a ton of data that is created with every support request serviced in your help desk. Every...

Congratulations on your big step to onboard a help desk system! You no longer have to worry about un...

In an era ruled by superior customer experiences and businesses converging towards being more custom...

A toll-free number, an email address, and a bunch of office addresses arranged randomly. If that’s...

A knowledge base is the perfect solution to avoid repetitive customer queries that reach your help d...