Ida Jessie Sagina

Ida Jessie Sagina

What is B2B Customer Service and How to Improve it With Examples and Tips

What is B2B Customer Service and How to Improve it...

It’s common knowledge that the sales and marketing strategies to win over B2B clients are very dif...
4 Examples Of Good Customer Service In Schools And What You Can Learn From Each One Of Them

4 Examples Of Good Customer Service In Schools And...

Customer service is often associated with consumer-facing companies, like Amazon or your favorite e-...
How To Conduct An Effective Customer Service Performance Review

How To Conduct An Effective Customer Service Perfo...

Conducting an impactful customer service performance review sets the stage not just for the evaluati...
15 Top Customer Service Metrics That You Should Be Using

15 Top Customer Service Metrics That You Should Be...

Tracking productivity and performance of the customer service function emerged as the #1 challenge o...
Voice of the Customer (VoC): Definition, Techniques, Tools [+7 Best Practices]

Voice of the Customer (VoC): Definition, Technique...

We all realize that customer feedback is a goldmine of insights. But it’s easy to lose track of wh...
6 Biggest Digital Transformation Challenges

6 Biggest Digital Transformation Challenges

In an era ruled by superior customer experiences and businesses converging towards being more custom...
How To Get Better at Omnichannel Customer Engagement

How To Get Better at Omnichannel Customer Engageme...

Brands are going above and beyond to attract and keep their customers engaged. Think about it. A wel...
How To Drive Delight In An Age Of Fast-changing Customer Expectations

How To Drive Delight In An Age Of Fast-changing Cu...

Archers and bowmen trained in instinctive shooting have a special skill. Bystanders will see them ta...
15 Best Practices for First Call Resolution [+Infographic]

15 Best Practices for First Call Resolution [+Info...

Delight in customer experience has high standards.  Fast-paced consumers want brands to value their...
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