Ida Jessie Sagina on November 9, 2021. 9 min read How To Get Better at Omnichannel Customer Engageme... Brands are going above and beyond to attract and keep their customers engaged. Think about it. A wel...
Ida Jessie Sagina on October 14, 2021. 9 min read How To Drive Delight In An Age Of Fast-changing Cu... Archers and bowmen trained in instinctive shooting have a special skill. Bystanders will see them ta...
Ida Jessie Sagina on September 22, 2021. 11 min read 15 Best Practices for First Call Resolution [+Info... Delight in customer experience has high standards. Fast-paced consumers want brands to value their...
Ida Jessie Sagina on September 14, 2021. 14 min read A Step-by-step Guide for E-commerce Customer Servi... The COVID-19 crisis has pushed us all out of our comfort zones – both merchants and consumers....
Ida Jessie Sagina on August 24, 2021. 13 min read Everything You Need To Know About Customer Service... Tracking productivity and performance of the customer service function emerged as the #1 challenge o...
Ida Jessie Sagina on August 24, 2021. 13 min read 40+ Customer Service Interview Questions (And What... Every business owner, including the founder of one of the most magical places on Earth – Disne...
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