Ida Jessie Sagina on May 27, 2022. 11 min read What is B2B Customer Service and How to Improve it... It’s common knowledge that the sales and marketing strategies to win over B2B clients are very dif...
Ida Jessie Sagina on May 20, 2022. 8 min read 4 Examples Of Good Customer Service In Schools And... Customer service is often associated with consumer-facing companies, like Amazon or your favorite e-...
Ida Jessie Sagina on April 5, 2022. 9 min read How To Conduct An Effective Customer Service Perfo... Conducting an impactful customer service performance review sets the stage not just for the evaluati...
Ida Jessie Sagina on February 15, 2022. 13 min read 15 Top Customer Service Metrics That You Should Be... Tracking productivity and performance of the customer service function emerged as the #1 challenge o...
Ida Jessie Sagina on February 1, 2022. 12 min read Voice of the Customer (VoC): Definition, Technique... We all realize that customer feedback is a goldmine of insights. But it’s easy to lose track of wh...
Ida Jessie Sagina on December 16, 2021. 10 min read 6 Biggest Digital Transformation Challenges In an era ruled by superior customer experiences and businesses converging towards being more custom...
Ida Jessie Sagina on November 9, 2021. 9 min read How To Get Better at Omnichannel Customer Engageme... Brands are going above and beyond to attract and keep their customers engaged. Think about it. A wel...
Ida Jessie Sagina on October 14, 2021. 9 min read How To Drive Delight In An Age Of Fast-changing Cu... Archers and bowmen trained in instinctive shooting have a special skill. Bystanders will see them ta...
Ida Jessie Sagina on September 22, 2021. 11 min read 15 Best Practices for First Call Resolution [+Info... Delight in customer experience has high standards. Fast-paced consumers want brands to value their...
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