Ida Jessie Sagina

Ida Jessie Sagina

How To Get Better at Omnichannel Customer Engagement

How To Get Better at Omnichannel Customer Engageme...

Brands are going above and beyond to attract and keep their customers engaged. Think about it. A wel...
How To Drive Delight In An Age Of Fast-changing Customer Expectations

How To Drive Delight In An Age Of Fast-changing Cu...

Archers and bowmen trained in instinctive shooting have a special skill. Bystanders will see them ta...
15 Best Practices for First Call Resolution [+Infographic]

15 Best Practices for First Call Resolution [+Info...

Delight in customer experience has high standards.  Fast-paced consumers want brands to value their...
A Step-by-step Guide for E-commerce Customer Service Strategy

A Step-by-step Guide for E-commerce Customer Servi...

The COVID-19 crisis has pushed us all out of our comfort zones – both merchants and consumers....
Everything You Need To Know About Customer Service Metrics in 2021

Everything You Need To Know About Customer Service...

Tracking productivity and performance of the customer service function emerged as the #1 challenge o...
40+ Customer Service Interview Questions (And What To Look For In The Answers)

40+ Customer Service Interview Questions (And What...

Every business owner, including the founder of one of the most magical places on Earth – Disne...